Job Number 22126754
Job Category Rooms & Guest Services Operations
Location The Ritz-Carlton Riyadh, AlHada Area, Mekkah Road, Riyadh, Saudi
Arabia, Saudi Arabia VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
POSITION SUMMARY
Assign room according to guest request and preferences whenever possible. Pre-
register designated guests and prepare key packets. Organize and coordinate
check-in/pre-registration procedures for arriving groups.
Review/Track/Accommodate requests for room/check-out changes when possible;
communicate status to appropriate staff. Confirm reservations and
cancellations. Review out-of-order rooms daily. Ensure rates match market
codes and document exceptions. Verify and adjust billing for guests. File
guest paperwork or documentation. Set up/process all guest check-ins/check-
outs. Activate room keys. Secure valid payment. Identify any over-commitments.
Perform duplicate reservation checks; block rooms. Run daily reports. Follow
up with guests to ensure their requests or problems have been met to their
satisfaction. Receive, record, and relay messages accurately, completely, and
legibly.
Follow all company policies and procedures; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of proprietary
information; protect company assets. Welcome and acknowledge all guests
according to company standards; anticipate and address guests' service needs;
assist individuals with disabilities; thank guests with genuine appreciation.
Speak with others using clear and professional language; prepare and review
written documents accurately and completely; answer telephones using
appropriate etiquette. Coordinate tasks and work with other departments. Serve
as a departmental role model. Develop and maintain positive working
relationships with others; support team to reach common goals. Comply with
quality assurance standards. Stand, sit, or walk for an extended period of
time. Enter and locate information using computers and/or POS systems. Move,
lift, carry, push, pull, and place objects weighing less than or equal to 10
pounds without assistance. Perform other reasonable job duties as requested by
Supervisors.
Marriott International is an equal opportunity employer. We believe in hiring
a diverse workforce and sustaining an inclusive, people-first culture. We are
committed to non-discrimination on any protected basis, such as disability and
veteran status, or any other basis covered under applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us, the experience stays with them. As the premier worldwide provider of
luxury experiences, we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.
**Posting Date** Apr 24, 2022 **Job Number** 22066354 **Job Category** Rooms & Guest Services Operations **Location** Burj Rafal Riyadh A Marriott International Hotel, King Fahad Road, Riyadh, Saudi Arabia, Saudi Arabia VIEW ON MAP **Brand** Marriott Hotels Resorts **Schedule** Full-Time…
**Position:** Front Office Manager (Full time #530221) **Property / Office:** Al Faisaliah Hotel, Riyadh **Location:** Riyadh, Saudi Arabia # **Responsibilities:** * _General:_ * It is part of your role to understand and disseminate/communicate all corporate and hotel policies and standar…
**Posting Date** Jun 27, 2022 **Job Number** 22000699 **Job Category** Rooms & Guest Services Operations **Location** Marriott Riyadh Diplomatic Quarter, 6781 Abdullah AlSahmi Street, Riyadh, Saudi Arabia, Saudi Arabia VIEW ON MAP **Brand** Marriott Hotels Resorts **Schedule** Full-Time …
**Posting Date** Jun 28, 2022 **Job Number** 22107540 **Job Category** Rooms & Guest Services Operations **Location** Marriott Riyadh Diplomatic Quarter, 6781 Abdullah AlSahmi Street, Riyadh, Saudi Arabia, Saudi Arabia VIEW ON MAP **Brand** Marriott Hotels Resorts **Schedule** Full-Time …
**Position:** Front Office Agent (Full time #528423) **Property / Office:** Al Faisaliah Hotel, Riyadh **Location:** Riyadh, Saudi Arabia **OBJECTIVES, RESPONSIBILITIES AND COMPETENCES** 3.1. OBJECTIVES * Ensures the highest possible guest satisfaction. * Acts promptly on issues and…
**Posting Date** Feb 28, 2022 **Job Number** 22029207 **Job Category** Rooms & Guest Services Operations **Location** Riyadh Marriott Hotel, 8333 King Saud Road, Riyadh, Saudi Arabia, Saudi Arabia VIEW ON MAP **Brand** Marriott Hotels Resorts **Schedule** Full-Time **Relocation?** N …
**Posting Date** Apr 05, 2022 **Job Number** 22054232 **Job Category** Rooms & Guest Services Operations **Location** Burj Rafal Riyadh A Marriott International Hotel, King Fahad Road, Riyadh, Saudi Arabia, Saudi Arabia VIEW ON MAP **Brand** Marriott Hotels Resorts **Schedule** Full-Time…
**Job Number** 22107540 **Job Category** Rooms & Guest Services Operations **Location** Marriott Riyadh Diplomatic Quarter, 6781 Abdullah AlSahmi Street, Riyadh, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** No…
**Job Number** 22199780 **Job Category** Rooms & Guest Services Operations **Location** The St. Regis Riyadh, 2941 Makkah Al Mukarramah Rd, Riyadh, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **…
**Job Number** 22126739 **Job Category** Rooms & Guest Services Operations **Location** The Ritz-Carlton Riyadh, AlHada Area, Mekkah Road, Riyadh, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management …