Customer Service Manager

؜ - ؜الرياض ؜ -

تفاصيل الوظيفة

Responsibilities



  • Manage a teams in customer relation and call center activities, ensure a rich costumer journey

  • Improve customer service experience, create engaged customers and facilitate organic growth

  • Take ownership of customers issues and follow problems through to resolution

  • Set a clear mission and deploy strategies focused towards that mission

  • Develop service procedures, policies and standards

  • Keep accurate records and document customer service actions and discussions

  • Analyse statistics and compile accurate reports

  • Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment

  • Keep ahead of industry's developments and apply best practices to areas of improvement


Requirements



  • Proven working experience as a Customer Service Manager in Automotive manufcturing.

  • Experience in providing customer service support

  • Excellent knowledge of management methods and techniques

  • Strong client-facing and communication skills

  • Advanced troubleshooting and multi-tasking skills

  • Customer service orientation

ملخص الوظيفة

  • المُعلن : Professional Recruitment
  • تاريخ الإعلان : 25/07/2022
  • نوع العمل : -
  • مستوى الخبرة : -
  • المستوى التعليمي : -
  • مكان العمل : الرياض
  • الراتب : -
  • الهاتف : -

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