Sales Assistant

Established in the 1930s as a trading business, Al-Futtaim Group today is one
of the most diversified and progressive, privately held regional businesses
headquartered in Dubai, United Arab Emirates. Structured into five operating
divisions; automotive, financial services, real estate, retail and healthcare;
employing more than ‎35,000 employees across more than ‎20 countries in the
Middle East, Asia and Africa, Al-Futtaim Group partners with over ‎200 of the
world's most admired and innovative brands. Al-Futtaim Group's
entrepreneurship and relentless customer focus enables the organization to
continue to grow and expand; responding to the changing needs of our customers
within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity;
Al-Futtaim Group continues to enrich the lives and aspirations of our
customers each and every day
Overview of the role
We are currently looking for competent & performance driven Service Advisors
to work with to join our Toyota & Lexus team in Abu Dhabi - Madinat Zayed.
Service Advisors are the first contact for customers in the Workshop, they are
the image builder for the Service Department and present a picture of faith
and confidence.

What you will do
* Ask Question and record customer requests without delay
* Collect accurate symptoms of complaints from the customer for quick resolutions at workshop.
* Empathize and clarify customer requests.
* Check workshop situation and promise delivery time.
* Check and ensure accordance of invoice and work performed.
* Inform customer after work completion and agree pick up time.
* Clear explanation of the job done and invoice and guide to the cashier.
* Promotion of value added services
* Resolution of Customer concerns at the earliest time and ensures satisfaction.

Required skills to be successful
* Diploma or Degree in Technical school / Certificate/ Diploma in Automobile / Mechanical Engineering
* Minimum of ‎3 to ‎5 years' experience as a Service Advisor in a big automotive dealership
* Technical knowledge - provide up-to-date technical information in response to customer inquiries
* Strong English communications skills, Arabic speaker an added advantage!

About the team
The role will report to the Reception Manager and you will be working in a
busy workshop environment wherein you will be dealing directly with Workshop
Supervisor, Controller, Foreman & Technicians in a daily basis.

What equips you for the role
* Diploma or Degree in Technical school / Certificate/ Diploma in Automobile / Mechanical Engineering
* Minimum of ‎3 to ‎5 years' experience in the automotive industry or similar role.
* A broad based knowledge to service as a reliable consultant is absolutely essential for this role
* Able to provide up-to-date technical information in response to customer inquiries.
About Al-Futtaim Retail
Al-Futtaim Retail has established itself as one of the leaders in Retail
across the Middle East, Africa & Asia over the past ‎30 years. We have
developed partnerships with some of the biggest and most respected Brands in
the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex
Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of
the largest Global partners of Marks and Spencer's in both regions with over
‎75 stores offering both fashion & food options.

Most recently we have been responsible for bringing brands to the Middle East
for the first time with the exciting launches of Watsons and B&Q and we aim to
continue to be agile and adaptive to our markets with new launches and further
development. For this to be possible we aim to recruit the best talent from
all backgrounds who will continue to challenge and develop our diverse
workforce which includes over ‎100 nationalities across ‎12 countries. Join us
today and make a difference…