Strategy and Technology Customer CTO

Customer Experience at Nokia

Come create the technology that helps the world act together.
Nokia is committed to innovation and technology leadership across mobile,
fixed and cloud networks. Your career here will have a positive impact on
people's lives and will help us build the capabilities needed for a more
productive, sustainable, and inclusive world.
We challenge ourselves to create an inclusive way of working where we are open
to new ideas, empowered to take risks and fearless to bring our authentic
selves to work.

The team you 'll be part of
The Customer Experience organization provides a common interface to customers
including account and relationship management, acting as the voice of the
customer internally and creating demand across our business groups. While
bringing deep understanding of local markets for our customer, the CX
organization ensures strong alignment between sales and delivery teams.
The CX organization structure ensures that our customers benefit from
dedicated management attention and from our teams' deep understanding of local
markets. CX is also responsible for ensuring strong alignment between our
customer-facing sales and delivery teams in each account.

What you will learn and contribute to
Position Information :
Position Title: Strategy and Technology Customer CTO
Business Group/Function: CX MEA Strategy & Technology (CX MEA S&T)
Reports to: S&T Head MEA Market
Job grade: ‎12
Primary Location/Other locations: Saudi Arabia
Mission/Purpose of role
The CX Customer CTO is the most intimate and trusted voice of Nokia with a
specific customer and/or customer set in a market, ensuring a single
compelling technical voice of Nokia to our customers and other regional
stakeholders (eg, regulators and analysts), and a strong voice of customer
back to Nokia's business groups and corporate Strategy & Technology via the
S&T Market head. The Nokia CX Customer CTO sits in the leadership team of the
Sales leader(s) they support as a dotted line and reports directly to the head
of S&T for their market. Although they are an individual contributor, they
play a key role in Nokia's go-to-market strategy of creating demand, shaping
the network strategy of our CSP customers for their success, and doing so in a
way that optimizes Nokia's business over the long run. The focus of the role
is to influence our customers' network and operational strategy, listen
carefully to and support their commercial and business ambitions, and provide
all the best relevant insights from Nokia to that customer and from that
customer back to Nokia. The Customer CTO is also a critical source of market
and competitive insight with a mission to accelerate knowledge sharing across
Nokia.
Success will be measured based on future funnel development; improvement in
customer perception of Nokia's thought leadership; contribution of customer
and competitor insights to broader Nokia, and internal customer feedback from
BGs and sales

Main Responsibility Areas

• Providing Nokia thought leadership voice to the markets and our customers as well as stakeholders (eg, regulators). Must be regularly meeting C suite and their teams at CSP customers, local and regional ICT government authorities and industry bodies


• Supporting the complete Nokia portfolio with a balance across all BGs - must be capable of representing all aspects of Nokia's technology


• Supporting BG and Corp market and competitive intelligence with intel from customers/the field


• Driving customer network evolution and customer account strategy plans in collaboration with the customer team for purpose of demand creation and emerging white space identification - defining the medium term (‎18 months to ‎36 months) technology evolution for key customers


• Providing technology related insights and associated value argumentation to support sales


• Supporting Nokia corporate, BG and CX strategy through deep understanding of our customers and local markets, including their network, operational and commercial strategies and ambitions.


• Representing & prioritizing local/unique country requirements as well as consolidated regional requirements and technology themes/direction of their customer or region


• Providing "voice of the customer" to the BGs and Corporate Strategy & Tech via the S&T Leader MEA


• Representing Nokia with local and regional industry bodies, press, media and technology analysts. A very confident, capable and visionary public speaker

Key Interfaces

Interfaces with:
* Customers at several levels and in several departments
* Regulators/press/analysts/other stakeholders
* CTs/CBTs/GCBTs
* BG RBC/BUs management teams
* Global CX S&T
* Bell Labs
* Marketing
* Public Affairs
* SS&CS (Sales Support & Customer Success)

Your skills and experience

Essential Requirements:
* Strong influencing skills, with established relationships at senior and officer level (CxO) executives at key MEA customers and groups
* Deep understanding of CSP network and IT technologies and architectures, including XaaS scenarios, and ideally combining this with experience in telco R&D processes
* Strong strategic thinker
* Best-in-class communication skills: capable of developing strong and credible relationships with customers, analysts, etc. from a technology view, but also communicate complex technology issues to the press and other non-technical stakeholders in a simple, compelling manner
* Virtual team leadership skills able to rapidly capture respect and support of sales and business group leaders as well as other stakeholders within Nokia across a spectrum of different cultures
* Expert English, relevant local languages is a plus
Preferred Requirements:
‎5+ years of experience successfully influencing CSPs
‎5+ years team (virtual) leadership experience with positive recommendations
Master's degree in some STEM area, and/or MBA with technical undergrad degree

What we offer
Nokia offers flexible and hybrid working schemes, continuous learning
opportunities, well-being programs to support you mentally and physically,
opportunities to join and get supported by employee resource groups, mentoring
programs and highly diverse teams with an inclusive culture where people
thrive and are empowered

Nokia is committed to inclusion and is an equal opportunity employer
Nokia has received the following recognitions for its commitment to inclusion
& equality:
* One of the World's Most Ethical Companies by Ethisphere
* Gender-Equality Index by Bloomberg
* Workplace Pride Global Benchmark
* LGBT+ equality & best place to work by HRC Foundation
At Nokia, we act inclusively and respect the uniqueness of people.
Nokia's employment decisions are made regardless of race, color, national or
ethnic origin, religion, gender, sexual orientation, gender identity or
expression, age, marital status, disability, protected veteran status or other
characteristics protected by law.
We are committed to a culture of inclusion built upon our core value of
respect.
Join us and be part of a company where you will feel included and empowered to
succeed.