Job Description Summary

Job Description

Be part of something bigger!
BD is one of the largest global medical technology companies in the world and
is advancing the world of health by improving medical discovery, diagnostics,
and the delivery of care. We have over ‎65,000 employees and a presence in
virtually every country around the world to address some of the most
challenging global health issues.
As Lab Automation Application Specialist (Field) you will be the Diagnostic
Solution Expert responsible for the implementation of Lab Automation solutions
within the Europe, Middle East and Africa region (EMEA). Areas of work
include, but are not limited to workshops, technical demonstrations,
configuration, LIS/workflow connectivity testing, customer training and
validation & workflow support. As a LAAS you will closely collaborate with the
Project Manager, Informatics Specialist, Sales, Service, and other members of
the Customer & Workflow Solutions team to execute a comprehensive project plan
and ensure a smooth and efficient implementation at the customer site. The
role focuses on technical solution implementation, change management and
optimization of lab processes and workflow by using various methods. An ideal
candidate has the potential to support pre-sales activities, by designing the
ideal customer end-to-end solution, based on observations of customer
workflows and needs.

Other Key Responsibilities: -

• Work together with the Project Manager to understand current and future customer needs and identify implementation risks, if any


• Responsible for the execution of the workflow related implementation deliverables aligned with the planning agreements


• Deliver workshops to engage the product end-users and prepare them for their new way of working


• Secure unbeatable customer experience during implementation and go-live


• Configure and test the BD Kiestra ™ Lab Automation solution, including BD Synapsys™, and related data,- and workflow to the customer's existing and unique laboratory/LIS setting and workflows


• Train Key users in the daily usage of the BD Kiestra™ Lab Automation Solution and empower them to train users via Trainer the Trainer principle


• Provide support during validation and go live project phase


• Troubleshoot and resolve minor Lab Automation product issues, escalate to the regional team if required


• Support the customer in key process improvement engagements as identified in the solution design (workflow optimization, process re-design, lean lab design).


• Participate in regular internal and external project team meetings


• Drive internal process excellence through identifying and supporting targeted continuous improvement projects

About You: -

• Bachelor degree in the life science, clinical or other relevant technical area is preferred


• Proficient English and Arabic skills are a must, additional Language is benefit.


• Will have at least ‎3-‎5 years within microbiology laboratory experience and knowledge in bacterial identification


• Basic knowledge of IT architecture and solid understanding of information/data management systems and interfaces with LIS.


• Ability and willingness to travel within the Saudi and EMEA region at least ‎75% of the time.


• You enjoy (and have experience in) providing training and guiding the customer, and are not afraid to troubleshoot real time.


• You are commercial savvy and comfortable working independently as well as you like working within a wide spread team.

Why join us?

A career at BD means that you are part of a team that values your opinions and
contributions and that empowers you to bring your authentic self to work. Here
you can fulfill your life 's purpose through the work that you do every day.
You will learn and work alongside inspirational leaders and colleagues who are
equally passionate and committed to fostering an inclusive, growth-centered,
and rewarding culture. Our Total Rewards program -- which includes competitive
pay, benefits, continuous learning, recognition, career growth, and life
balance components -- is designed to support the varying needs of our diverse
and global associates.
Becton, Dickinson and Company is an Equal Opportunity Employer. We do not
unlawfully discriminate on the basis of race, color, religion, age, sex,
creed, national origin, ancestry, citizenship status, marital or domestic or
civil union status, familial status, affectional or sexual orientation, gender
identity or expression, genetics, disability, or any other protected status.
To learn more about BD visit https://emea.jobs.bd.com/

Primary Work Location

SAU Riyadh - Centria Office Building