Job Requirements:*
* Bachelor's Degree level education
* Minimum 2 years working experience in a call center/helpdesk type role
* Strong Interpersonal skills, initiative, analytical thinking, decision-making and leadership abilities.
* Perfect command of spoken and written English
* Knowledge of quality standards like ISO 9001, ISO 14001 and OHSAS 18001
Duties and Responsibilities:
*Responsibilities:
* Provide a helpdesk function to deliver related managing agent services to the KFUPM Business Park
* Work on a shift basis which could include weekend and night working
* Assist the operations team in the daily operations of the CAFM system
* In conjunction with the helpdesk manager, produce reports to performance levels
* Support the implementation of Environmental Health and Safety (EHS) related activities and programs in accordance with company ISO accreditation and IMS policies and procedures
* Help to develop/review related IMS policies and procedures as required
* Ensure customer issues are professionally resolved
* To meet or exceed Targets and KPI requirements set by senior management from time to time.
* Other subject related duties as appropriate and required
ACCOUNTABILITIES:
* Establish and maintain good working relationships and lines of communication with peers, client and supply chain representatives
* Good communication with the FM MA staff, vendors and supply chain from a helpdesk perspective
* Perform emergency support duty, if required
* Accurate capture and inputting of all required information
* Close relations with Maintenance planners and coordinators to ensure operational effectiveness
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