Posting Date Mar 06, 2022
Job Number 22032389
Job Category Housekeeping & Laundry
Location The Ritz-Carlton Riyadh, AlHada Area, Mekkah Road, Riyadh, Saudi
Arabia, Saudi Arabia VIEW ON MAP
Brand The Ritz-Carlton
Schedule Full-Time
Relocation? Y
Position Type Non-Management
Located Remotely? N
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us, the experience stays with them. As the premier worldwide provider of
luxury experiences, we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.
POSITION SUMMARY
Run sold room reports, verify room status, determine discrepant rooms,
prioritize room cleaning, and update status of departing guest rooms. Assist
Housekeeping management in managing daily activities. Act as a liaison to
coordinate the efforts of Housekeeping, Engineering, Front Office, and
Laundry. Document and resolve issues with discrepant rooms with the Front
Desk. Prepare and distribute room assignments to Housekeeping staff. Record,
monitor, and update list of 'Do Not Disturb' rooms. Ensure that vacant dirty
rooms are cleaned by the necessary time and assign rush rooms and rooms
previously on the 'Do Not Disturb' list. Complete required Housekeeping
paperwork.
Follow all company and safety and security policies and procedures; report any
maintenance problems, safety hazards, accidents, or injuries; complete safety
training and certifications. Ensure uniform and personal appearance are clean
and professional; maintain confidentiality of proprietary information; protect
company assets. Welcome and acknowledge all guests according to company
standards; anticipate and address guests' service needs; thank guests with
genuine appreciation. Ensure adherence to quality expectations and standards.
Develop and maintain positive working relationships with others; support team
to reach common goals; listen and respond appropriately to the concerns of
other employees. Speak with others using clear and professional language;
prepare and review written documents accurately and completely. Enter and
locate work-related information using computers. Stand, sit, or walk for an
extended period of time. Move, lift, carry, push, pull, and place objects
weighing less than or equal to 10 pounds without assistance. Perform other
reasonable job duties as requested by Supervisors.
Marriott International is an equal opportunity employer. We believe in hiring
a diverse workforce and sustaining an inclusive, people-first culture. We are
committed to non-discrimination on any protected basis, such as disability and
veteran status, or any other basis covered under applicable law.
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