Join Eaton and help us provide energy-efficient solutions that have a real
impact on the environment. We make what matters work. Find out more on
https://www.youtube.com/watch?v=baa_aiJ4L7E
Do you want to work for a global player, where we care about ethics, inclusion
and diversity and our people?
The Order Management Team Leader - KSA will manage a group of Order
Management (OM) Executives to fulfill the supply scope / order plan within set
quality standards, lead time and budget while achieving superior customer
experience and higher productivity rates. The Order Management Team Leader
will enforce efficient and simplified processes, contribute to continuous
improvement, ensure compliance with guidelines, rules & regulations, reduce
barriers, control cost, and add value to our customers.
The OM Team Team Leader - KSA will Manage international multi-disciplinary
orders within assigned cluster scope, make sure that the OM Executive will
deliver orders on hand respecting within reasonable tolerance:
* Time (to order contractual completion date)
* Cost (man hours, materials and other direct costs)
* Quality (first time right)
* Compliance (rules and regulations)
* Customer satisfaction (Satisfied repeated customer)
Essential Functions:
Within the scope of assigned cluster and under the supervision of the OM
Leader ME :
* Forecast, manage, and lead the execution of Customers Orders as planned
* Monitor scope, time, budget during execution to meet set targets and initiate corrective actions if necessary.
* Religiously conduct order reviews, presenting recommendations to drive continuous improvement, improve customer experience, identify risks and opportunities, escalate
* Lead, manage, inspire and motivate an assigned multi-disciplinary Order Management Team of 3 to 4 OM Executives, according to Eaton Leadership Model requirements and in line with the applicable HR policy. Set up metrics for performance evaluation in coordination with OM Leader ME.
* Assign and guide the OM Executive to:
* Ensure customer requirements are understood and met
* Act as a focal point of contact for the customers ensuring their expectations are managed pro-actively and constructively through Eaton PM tool and that the customers are kept informed of the order status throughout the order life cycle.
* Ensure customers inquiries and Claims are properly addressed and in timely fashion
* Define order scope with the respective OM Executive at launch, create orders work plans and monitor execution, revise as appropriate to meet changing needs and requirements.
* Ensure a healthy and sanitized backlog for respective OM Executive team as for aged orders, accurate parameters, outstanding shipments / delivery notes…etc.
* Work closely with OM Leader ME on conflicting priorities, risks, escalations …etc. impacting delivery of committed targets.
* Manage / oversee / guide relationship between OM Executive and various stakeholders (internal / external) below:
* Commercial Team to ensure customer requirements are understood and met
* Suppliers and DC's to ensure delivery is in accordance with plans
* Finance Team on customer payment and credit issues
* GTM to ensure compliance, rules, and regulations are adhered to
* Quality and Supply Chain and Logistics organization to meet set business objectives and / or improve processes.
* Ensure timely and correct reporting to managers and parties involved (both internally and externally) in accordance with applicable procedures and guidelines and ensure availability, recording and traceability of data.
* Nurtures a learning organization culture and demonstrates leadership and accountability - " Zero Accident/Victim " Mentality
Are you?
Required:
* Bsc. of Business Management or Engineering
* Minimum 6 years' of relevant experience, preferably leading a team
* Order Management experience in a senior role is a must
* ETO (Engineered to Order) order management experience is preferable
* Good Coaching and Leadership skills to engage the team
* Excellent Organizational, Communication and Presentation skills
* Excellent understanding of EBS, processes, laws, rules and regulations, and QESH standards to the extent applicable.
* Ability to work in a diverse team and diverse customer base
* Ability to forecast, deliver and control Cluster Profit Plan
* Proficient in:
* Order Management Software (Primavera, MS orders, PM calculator).
* SAP
* Microsoft office and collaboration applications.
* English language (v/w).
* PMP certificate is an asset
Then we want to hear about you!
What Eaton offers:
* Contract in fast growing global company
* Challenging projects in dynamic collaborative team
* Great promotional opportunities - We encourage internal promotion, whenever possible
* Learning & Development - We invest in our employees for the long term - not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University
(Candidate selected for the vacancy will be subject of a background
screening)
#LI-SA2
What you will get from us
Eaton's mission is to improve the quality of life and the environment through
the use of power management technologies and services. We provide sustainable
solutions that help our customers effectively manage electrical, hydraulic and
mechanical power - more safely, more efficiently and more reliably. Making
what matters work at Eaton takes the passion of every employee around the
world. We create an environment where creativity, invention and discovery
become reality, each day. It's where bold, bright professionals like you can
reach your full potential--and where you can help us reach ours. Eaton's 2020
revenues were $17.9 billion, and we sell products to customers in more than
175 countries. We have approximately 85,000 employees.
We make work exciting, engaging and meaningful for our employees through our
dedication to tackling some of the toughest power management challenges on the
planet and by never losing sight of what matters. Our culture is built on a
strong commitment to practicing our core values and supporting our employees
with the tools they need to succeed. We pledge to always foster a diverse and
inclusive environment, including inclusion resource groups that bring together
employees who share a common purpose, interest or background. In the past
year, our company has received top employment recognition by the Human Rights
Campaign and almost fifty percent of our Board of Directors represented
diverse groups. When we embrace the different ideas, perspectives and
backgrounds that make each of us unique, we -- as individuals and as a company
-- are stronger.
We have demonstrated our passion for sustainability with the recent
announcement of cutting carbon emissions from the company's operations by at
least 50 percent by 2030. We are ethical, passionate, accountable, efficient,
transparent and committed to learning. We are confident we can deliver on our
promise to improve the quality of life and the environment because of the
attributes that our employees embody.
We are committed to ensuring equal employment opportunities for all job
applicants and employees. Employment decisions are based upon job-related
reasons regardless of an applicant's race, color, religion, sex, sexual
orientation, gender identity, age, national origin, disability, marital
status, genetic information, protected veteran status, or any other status
protected by law.
Job: Supply Chain / Logistics
Region: Europe, Middle East, Africa
Organization: ES EMEA Sales and Marketing Core
Job Level: Team Leader/Supervisor
Schedule: Full-time
Is remote work (i.e. working from home or another Eaton facility) allowed
for this position?: No
Does this position offer relocation?: No
Travel: No