Office Services Team Leader - Riyadh

Oliver Wyman is a global leader in management consulting. With offices in more
than ‎70 cities across ‎30 countries, Oliver Wyman combines deep industry
knowledge with specialized expertise in strategy, operations, risk management,
and organization transformation. The firm has more than ‎6,500 professionals
around the world who work with clients to optimize their business, improve
their operations and risk profile, and accelerate their organizational
performance to seize the most attractive opportunities.
Oliver Wyman is a wholly owned subsidiary of Marsh & McLennan Companies [NYSE:
MMC]. For more information, visit www.oliverwyman.com.
Oliver Wyman is now looking for an Office Services Team Leader to join our
Riyadh office!
The Opportunity
The Office Services TL is responsible for coordinating and overseeing
facilities management and office services tasks in Riyadh, as well as
providing wider support to the OS IMEA Managers.
Key responsibilities of the role include:
* Oversee the Office Services functions: Implement new processes & policies, support local OS team members and handle multiple OS-related requests, ensuring coverage is maintained, approve and track attendance.
* Support OS Regional Head & UAE OS Manager with recruiting, training of staff, feedback & delivery of performance reviews & development.
* Assist in team coverage for the wider OS IMEA team, in coordination with the OS Managers
* Develop key relationships with key stakeholders within Oliver Wyman, MMC businesses and externally with key vendors/service providers.
* Contribute to and/or manage local or regional projects - OS/RE related, as well as with an OW wide scope
* Ownership of office configuration and day-to-day operation of the office, providing a safe, clean and secure working environment at all times.
* Reception team coordination - meetings/trainings/internal events, set ups and liaising with MMC Tech & troubleshooting issues
* Facilities Management coordination - maintenance, cleaning, office security, building management/security, printing contracts & troubleshooting issues
* Effective liaising with local building management, contractors, and regulatory agencies.
* Local SPOC for BCD coordination, queries and local escalation
* Local SPOC for corporate American Express program - coordination, queries and local escalation
* OS inductions - ensuring information is kept UpToDate, aligned with the Regional OS inductions and delivered effectively.
* Maintaining local Facilities and RE tracker, ensuring spend aligns with annual budgets provided by Regional OS Manager
* Oversee Health & Safety and Fire Safety & evacuation processes and procedures, adhering to all statutory compliances and MMC guidelines.
* Support Regional Head in the mobilization, delivery and coordination of Office projects - renovations, refurbishments, moves & space planning
* Office Insurance policies - ensuring insurance policies are maintained. Escalation point for project related insurance and working with Marsh Insce hub on project related insurance requests
* Assisting in maintaining all office related documentation is maintained
Experience Required:
* ‎4+ years ' experience working in an senior Office Services and Office management role within a similar corporate environment
* ‎4+ years' experience in supervising a team
* Experience in management consultancy or similar industry would be an advantage, but is not essential
Attributes:
* Excellent verbal and written communication skills and able to deal with people at all levels across a multicultural environment
* Experienced people supervisor capable of training, coaching and motivating talent
* Problem solver - able to work with other teams and staff members effectively to reach a viable solution and goal
* Self-starter, strong initiative, confidence and ability to work with little guidance
* Strong Customer Service orientation
* Strong team player who has experience of and has enjoyed working as part of a team.
* Ability to juggle several tasks at once, to prioritize and manage own time.
* Creative, methodical and excellent attention to detail
* Flexible can-do attitude, hard-working, cost conscious and results driven
Skills:
* Fluent in English & Arabic
* Advanced knowledge or Microsoft Outlook, Word and Excel, working knowledge of PowerPoint helpful
Why join us at Oliver Wyman?
* At Oliver Wyman, we lead with heart - we love what we do and have fun while we do it! We also strive for breakthroughs by questioning, seeking diverse perspectives, and finding powerful and sustainable solutions . If you share these values and want to work as one and own our impact at the same time, be brave and achieve the amazing with us!
* We're individuals who are self-starting, motivated, energetic, entrepreneurial about what we do
* We have the common aspiration to have an impact, leave a legacy and change the world. We have no interest in running a steady-state business. We want to build, grow and shape the environment around us
* We value an environment where every member of Oliver Wyman is encouraged and expected to voice his or her opinion
* We believe that to create a true meritocracy we need to remove artificial barriers to opportunity
* We value people whose lives balance work and non-work activities because we believe they are both more interesting colleagues and are able to make better contributions to the Firm.
* We push ourselves hard to deliver excellence, but we also work to extract the maximum benefit from the flexibility of a project-based business. We provide the ability to take career breaks for personal or family reasons. We fundamentally value each other's time and are sensitive to how it is used. We are an output not input-based culture, have respect for people's personal decisions, and believe that one's workload must be sustainable. We seek balance for ourselves and our colleagues.