Reference No
OP-23-99
Job Title
Airport Services Manager.Riyadh
Category
Others
Educational Qualifications
Bachelor's or Master's degree in Management, or a related field, attested by
Oman's Ministry of Higher Education
Minimum five (5) years of relevant work experience with a minimum of 2 years
in a managerial position.
Skills/Knowledge
Proficient in English (Reading and Writing)
Proficiency in MS office
Must be tactful and courteous in dealing with various nationalities particular
with irritated and unruly passengers and VIPs in-order to maintain the Company
profile
Must be capable of making logical, on the spot decisions in problem solving.
Therefore, fair degree of concentration and alertness is needed.
Experience Required
as mentioned in the Qualifications
Job Location
KSA -.Riyadh
Job Description
1.Coordinate with Regional Airport Services Manager on ongoing action plan for
service improvements; adapt all possible methods to achieve/exceed the set-up
targets.
2.Manage the daily operation of the airport from scheduling appropriate number
of staff to overseeing and participating in staff hiring and development.
3.Liaise with Service Providers to ensure that best efforts taken in promoting
Oman Air operations.
4.Liaise with internal/external sections/departments such as Engineering,
Catering, Commercial, Flight Operations, Cargo, Finance, Procurement and
Training towards achieving/exceeding targets.
5.Ensure Oman Air's marketing interests are safeguarded at all times.
6.Ensure that staffs are guided to adhere to all laid down
procedures/regulations/standards & agreements affecting passenger, ramp,
baggage, cargo, weight and balance as specified in the manuals, regulations
and directives.
7.Ensure a high standard of safety and security for staff, passengers,
baggage, cargo, mail, aircraft and company property.
8.Ensure major potential problem areas are identified and action taken to
rectify.
9.Plan leave schedules for staff. Ensure that staff on shift Wears Company
uniform to the required standard, meet appearance and grooming.
10.Maintain documentations pertaining to staff administrative matters and
recommend recruitment, promotions or dismissal of staff when deem necessary.
11.Ensure Oman Air staff are appropriately trained and guided correctly to use
manuals, procedures and directives.
12.Ensure all passengers are handled in correct manner and provide
personalized service to high yield passenger as well as for any special
service required for economy class passengers.
13.Monitor handling activities of ramp duties, with special emphasis on cabin
cleaning.
14.Ensure timely delivery of arrival baggage in the baggage reclaim area.
Investigate any deviation from the set-up standards.
15.Ensure safeguard of flight revenue documents and prompt dispatch to head
office as per the laid-down procedure.
16.Ensure that company regulations are followed with regard to
lost/found/damage baggage and that the time factor in this connection is not
exceeded.
17.Ensure all discrepancies are reported in the station logbook and make RASM
aware of corrective action taken along with recommendation to prevent
recurrence.
18.Implement action plan for delayed flight and accomplish all the necessary
steps in accordance with the laid-down procedure and ensure maximum attention
and care provided to all passengers.
19.Adapt instructive guidelines for oversold flight on shift basis in line
with the action plan - over-sale, brief of all staff under his direction and
coordination with GHA for implementation.
20.Investigate passenger complaint and prepare detailed report for further
assessment and action by Customer Relation Section. Copy RASM in the
correspondence.
21.Prepare annual budget for the station identifying all required and
applicable cost related activities.
22.Represent Oman Air at all levels at industry meetings including AOC and
local governmental departments. Conduct regular briefing/debriefing sessions
with shift in-charges towards improvement.
23.Present Monthly Reports to respective Regional Airport Services Managers,
detailing relevant to airport services performances against KPIs, Customer
Services Delivery Standards and Staff issues.
24.Responsible for station Emergency Response Plan
25.Any other duties assigned by management
Closing Date
11-12-2023
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