Capital Projects & Stakeholder Management Lead

Make a difference every day

The Job Opportunity
Serco will be delivering consultancy services with regards to the management
of the airport maintenance service providers and Operational Strategy
(including Facilities Management, Digital Transformation and Asset
Management), Capital Projects Handover, and assisting the client through the
required tender procurement process for eventual appointment of the required
service providers for the operational stage (as needed). Serco’s provision of
consultancy services will also extend throughout the operational stage of the
project.

Additionally, The purpose of this position is to ensure compliance with the
Contract and will be the prime point of interface between Serco, RAC and the
TFM SPs. Serving as an intermediary between frontline FMMA delivery teams and
Serco’s FMMA management team; this individual will ensure smooth Projects
handover handover and decision-making processes are implemented, will hold key
relationships within the airport, inform key activities based on client
intelligence and will take responsibility for all public relations for the
contract

We are looking for a candidate who has excellent communication and
influencing, persuasion and engagement skills, ability to build strong trust-
based relationships with senior stakeholders, and good team player.

Key accountabilities Under Capital Project Manager’s direction, Perform the
role of the client-side representation with responsibility to undertake
handover of projects from the client projects team to maintenance department
and coordinate/handover RFI to service provide teams as needed to maintain
service delivery standards Prepare and present handover briefing information
to the FMMA team and client to facilitate commissioning of OPEX and CAPEX
projects Represent Serco when meeting with the customers, stakeholders, the
financial community and the public in order to enhance reputation and foster a
partnership approach to relationships. Resolves problems associated with
projects. Works with a variety of people to solve technical, legal, and
logistical problems, including those that are unanticipated Lead customer
service excellence and a continuous improvement culture, so that the business
remains at the leading edge of service delivery and value. Perform and carry
out other duties as instructed / directed by the General Manager. This
includes resolving stakeholder issues, issuance of airport passes, vehicle
passes, scheduling meetings with client’s executive management, arranging
events etc. Identify new business opportunities in order to generate revenue
and organic growth for Serco Develop and implement a senior stakeholder
management strategy that ensures Serco Transportation is represented in key
forums and decision making processes. Manage the day-to-day relationship with
stakeholders to ensure they are aware of important developments

Specific requirements Minimum ‎4 years’ experience in Project Management field
on national / international major projects Expert in use and administration of
document management systems. Extensive experience of working internationally
(preference for Middle East / KSA). A proven track record of instituting
continuous improvement Completion of higher education such as University
Degree More than ‎3 years of relevant work experience with Document Management
system

What’s in it for you?
At Serco, our core values drive everything we do, and we believe in fairly
compensating our colleagues for the value they bring to our organization. We
are proud to offer a total reward package at Serco which includes:
Competitive monthly pay and allowances that are commensurate with the role and
industry standards
Comprehensive medical insurance coverage and life insurance, so our employees
can feel secure in their health and financial wellbeing
We recognize the importance of work-life balance, which is why we offer
competitive leave benefits that exceed industry standards
We offer an annual airfare allowance to support our expat colleagues to stay
in touch and visit their loved ones
We pride ourselves on providing a supportive work environment where we foster
a positive Safety-First culture
We care deeply about our colleagues' wellbeing and offer access to wellbeing
programs and platforms to support their physical, mental, and emotional
health.
As a global organization, we offer a vast array of career paths for our
employees to choose from. The scale and breadth of our organization provides
our colleagues with opportunities for growth and variety in their career path,
both regionally and globally.

Join Us
At Serco, we believe there is a place here for everyone. A place where you can
bring your authentic self to work every day. Our workplace culture is one that
embraces diversity and fosters equity, respect, and belonging for every
individual. We are committed to equal employment opportunities and creating an
inclusive environment that proudly celebrates the perspectives and backgrounds
that each of our employees bring to work every day.

Join Serco and be part of a values-driven organization that invests in the
development and well-being of its employees and offers a rewarding and
fulfilling career.

Serco is committed to Equal Employment Opportunities and is committed to
ensuring the safety of all of its employees through its Zero Harm initiative.
Please visit www.serco.com/careers for more information.
Serco is committed to Equal Employment Opportunities and is committed to
ensuring the safety of all of its employees through its Zero Harm initiative.
Please visit www.serco.com/careers for more information.