Application Executive/Specialist – Molecular Biology

About Zahrawi Group

Zahrawi Group is a leading company in the GCC Healthcare Industry with its
presence in UAE, KSA, Qatar, Bahrain, & Oman markets. The company supplies and
distributes high-quality products and services to Hospitals, Clinics,
Laboratories, & Analytical Industries.

job Brief

The incumbent is accountable to train customers on the products and provide
application technical support (Non- Engineering). Participate in the
development of Molecular Biology unit strategies for Zahrawi KSA and to
support the sales team.
ACCOUNTABILITIES
Policies & Procedures:
* Adhere to all Zahrawi Policies & Procedures as applicable.
Market Knowledge:
* Conduct market research to identify new potential customers.
* Analyze market trends to identify new products in the market and understanding their advantages and disadvantages.
* Plan and assist with new product releases and events.
* Maintain technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, benchmarking state-of-the-art practices, and participating in professional societies.
Business Development:
* Conduct scientific discussion with the end users to find out their new requirements, new opportunities.
* Discuss with end users to update and educate them on the new products and possibilities.
* Learn about the weaknesses of our competitors and strength of our product and accordingly update our team.
* Conduct regular visits to all our customers to ensure quality service and inform the team about sales leads.
Application:
* Provide technical assistance, troubleshooting, and training to existing & potential users of MBU products.
* Introduce and provide Demo of new products to the end users.
* Technical Data - match and fill the Project Specification sheets and Requirements.
* Prepare and suggest the consumables lists by studying the need of each customer to promote reagents and consumables sales.
* Attend customer calls regarding supply and inform sales team.
* Coordinate conferences and materials.
* Conduct workshops and give application trainings.
* Complete validation process of every product in MBU.
* Assist the customers with the equipment that is being used.
* Run validation tests with the customers to ensure that they fully understand how to use the equipment.
* Solve any issues that they might be facing while using the equipment.
Sales Support:
* Support the sales team for handling projects in terms of Specifications and Technical comparison discussion with the end users.
* Coordinate with the sales team to know more about competition and provide argumentation in a scientific way.
* Assist sales teams during technical discussions.
* Prepare training certificates for customer training attendees.
Service Team Coordination:
* Coordinate with Service engineers for the Installation, PMs, and rectifications and plan trainings accordingly.
Communication with principal companies:
* Communicate with principals on technical information.
* Communicate with principals on any queries of the customer which cannot be resolved from our end.
* Keep updated with latest training schedules and training materials.
* Attend all relevant webinars conducted by the principals.
* When a new technical information is received from the principal company; transfer this information internally to all concerned persons especially when there is a new version of software or incompatibility between instruments or any other relevant information.
REQUIREMENTS
* Education: Bachelor 's Degree in Medical Laboratory/ Biotechnology or related science.
* Experience: minimum of ‎1-‎2 years of experience in Molecular Biology lab.
Experience related to RT-PCR Workflow and Techniques -Electrophoresis &
Blotting including imaging - NGS Workflow & Techniques - NGS QC Workflow -
DNA/ RNA Extraction - Sanger Sequencing Workflow - Digital PCR Workflow is an
added Value
* Job Specific Skills: Excellent Interpersonal Skills & Good English - Good presentation skills
* Additional Details: Candidate should be Saudi National & based in KSA, Riyadh. Has valid KSA driving license. Should be willing to travel as per business needs - covering KSA regions.
Location: KSA - Riyadh
Job Type: FULLTIME
Job Posting Date: ‎10-‎09-‎2023
Division/Department: Lab