Customer Service Assistant (Hourly paid)
Date: 8 Sep 2023
Location: Riyadh, Middle East and North Africa, SA
London, UKM, GB
Dammam 32252, Middle East and North Africa, SA
Dammam, Middle East and North Africa, SA
Dammam, Middle East and North Africa, SA
Jeddah, Middle East and North Africa, SA
Company: British Council
The British Council builds connections, understanding and trust between people
in the UK and other countries through arts and culture, education and the
English language.
We work in two ways - directly with individuals to transform their lives, and
with governments and partners to make a bigger difference for the longer term,
creating benefit for millions of people all over the world. We help young
people to gain the skills, confidence and connections they are looking for to
realise their potential and to participate in strong and inclusive
communities. We support them to learn English, to get a high-quality education
and to gain internationally recognised qualifications. Our work in arts and
culture stimulates creative expression and exchange and nurtures creative
enterprise. We connect the best of the UK with the world and the best of the
world with the UK.
These connections lead to an understanding of each other's strengths and of
the challenges and values that we share. This builds trust between people in
the UK and other nations which endures even when official relations may be
strained. We work on the ground in more than 100 countries. In 2019-20 we
connected with 80 million people directly and with 791 million overall,
including online and through our broadcasts and publications.
Role Title: Customer Service Assistant
Pay Band: Hourly Paid
Location: Riyadh / Jeddah and AL Khobar
Contract type: 1 year (Hourly paid contract )
Please note that all applications for this post should be submitted in
English.
This role is open to candidates who have the right to work in KSA.
About us:
The British Council is the UK's international organisation for cultural
relations and educational opportunities. We create friendly knowledge and
understanding between the people of the UK and other countries. We do this by
making a positive contribution to the UK and the countries we work with -
changing lives by creating opportunities, building connections and engendering
trust.
We work with over 100 countries across the world in the fields of arts and
culture, English language, education and civil society. Each year we reach
over 20 million people face-to-face and more than 500 million people online,
via broadcasts and publications. Founded in 1934, we are a UK charity governed
by Royal Charter and a UK public body.
The opportunity:
The post-holder will deliver effective, quality-driven first line service to
customers, clients and stakeholders at the British Council Riyadh, ensuring
the customers receive the information and services they need in a friendly,
professional, efficient and responsive environment. They will understand the
English Language needs of prospective Adult and Young Learner students and
provide effective and persuasive guidance regarding their British Council
study pathway, in order to support the achievement of Teaching Centre
registration targets.
Main accountabilities :
Preparing the waiting area and placement tests area
To deliver high standards of customer care by:
Welcoming the customers at the front office and help them to choose the correct option from the queuing system
Storing tests in a tidy fashion
Respond to all F2F, phone and emails enquiries in a positive and professional manner in accordance with the British Council Customer Service Standards and Policies, as outlined in the Customer Management Framework.
Deliver Teaching Centre and Exams Department registration service enquiries and support in an efficient manner and in accordance with Teaching and Exams Quality Standards. These will help the English and Exams Team meet their ambitious targets.
By following enquiry guidelines, ensure that where appropriate enquiries and feedback are passed on to the relevant British Council person and department.
Refer to the Service Level Agreement to ensure they are clear on what is and what is not expected of them.
Promote and cross sell BC products and services in a professional manner.
Perform Call Centre and front office related administration and financial tasks in a timely manner to ensure smooth running of Call Centre operation.
Role Requirements:
Threshold requirements: Assessment stage
Passport requirements/ Right to work in country
A connected and trusted UK in a more connected and trusted world.
Equality , Diversity, and Inclusion (EDI) Statement
The British Council is committed to policies and practices of equality,
diversity and inclusion across everything we do. We support all staff to make
sure their behaviour is consistent with this commitment. We want to address
under representation and encourage applicants from under-represented groups,
in particular, but not exclusively, on grounds of ethnicity and disability.
All disabled applicants who meet the essential criteria are guaranteed an
interview and we have Disability Confident Employer Status. We welcome
discussions about specific requirements or adjustments to enable participation
and engagement in our work and activities.
The British Council is committed to safeguarding children, young people and
adults who we work with.
We believe that all children and adults everywhere in the world deserve to
live in safe environments and have the right to be protected from all forms of
abuse, maltreatment and exploitation as set out in article 19, UNCRC (United
Nations Convention on the Rights of the Child) 1989.
Appointment to positions where there is direct involvement with vulnerable
groups will be dependent on thorough checks being completed; these will
include qualification checks, reference checks, identity & criminal record
checks in line with legal requirements and with the British Council's
Safeguarding policies for Adults and Children.
If you have any problems with your application please email
[email protected]
Please note: Applications to this role can only be considered when made
through the Apply section of our careers website. Our 'ASK HR' email is only
to be used in case of a technical issue encountered when applying through the
careers website. Emails with supporting statements and CV/Resumes sent to this
email address will not be reviewed and will be deleted.
**Date:** 14-Jun-2022 **Location:** Riyadh 11594, Middle East and North Africa, SA Dammam 32252, Middle East and North Africa, SA Ash Shati District, Jeddah, Middle East and North Africa, SA **Company:** British Council The British Council builds connections, understanding and trust between people …