GMC Agent

؜ - ؜الرياض ؜ -
موقع المُعلن

تفاصيل الوظيفة


  • Process incoming and outgoing calls accurately.

  • Records and controls accurately wake up calls.

  • Pages guests in co-operation with concerned departments.

  • Records all entries on traffic sheet.

  • Assists guest with international calls and directory queries.

  • Calls guests by name whenever possible.

  • Pages staff members when requested.

  • Respect principles of guest privacy, no room numbers given out.

  • Handles guest needs or request and reports complaints to the telephone supervisor.

  • Reports on log book daily.

  • Strictly abides by the standard policies and procedures governing instances or cases of emergency such as fire, bomb scare or any other critical situations.

  • Points out to supervisor any defects of switchboard equipment.

  • Maintains a clean work environment.

  • Complies with hotels' Health, Safety and Hygiene policy.

  • Reports anything considered as health or safety hazard and be aware of IHG Health & Safety Policy

  • Performs related duties and special projects as assigned.
    At IHG, we've made a promise. As one of the world's leading hotel groups,
    we're here to deliver True Hospitality for Good. Making our guests and
    colleagues feel welcome, cared for, recognised and respected - wherever they
    are in the world. Want to be part of the journey?
    As the world's first and most global luxury hotel brand, InterContinental
    Hotels & Resorts has pioneered international travel since the 1940s, we are
    passionate about sharing our renowned international know-how and cultural
    wisdom in truly impressive surroundings. We all take great pride in being
    genuine ambassadors of the InterContinental®️ brand and to be part of the
    brand you will have a thirst for travel, passion for culture and appreciation
    for diversity. We create inspiring experiences for those seeking a richer
    perspective on the world. If you'd like to embrace a world of opportunities,
    we'd like to welcome you to the world's most international luxury hotel brand.
    Let's Go Further Together.

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ملخص الوظيفة

  • المُعلن : InterContinental Hotels Group
  • تاريخ الإعلان : 10/08/2023
  • نوع العمل : -
  • مستوى الخبرة : -
  • المستوى التعليمي : -
  • مكان العمل : الرياض
  • الراتب : -
  • الهاتف : -

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Language: English