Job Number 23099060
Job Category Rooms & Guest Services Operations
Location The St. Regis Riyadh, 2941 Makkah Al Mukarramah Road, Riyadh,
Saudi Arabia, Saudi Arabia VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
POSITION SUMMARY
Greet and escort guests to rooms. Open doors and assist guests/visitors
entering and leaving property. Inform guests of property amenities, services,
and hours of operation, and local areas of interest and activities. Identify
and explain room features to guests (e.g., use of room key, mini-bar, ice and
vending areas, in-room safe, valet laundry services). Transport guest luggage
to and from guest rooms and/or designated bell area. Assist with luggage
storage and retrieval. Assist guests/visitors in and out of vehicles,
including assisting guests with loading/unloading luggage. Supply guests with
directions. Arrange transportation (e.g., taxi cab, shuttle bus,
limousine/sedan service) for guests/visitors, and record advance
transportation request as needed. Communicate parking procedures to
guests/visitors.
Follow all company policies and procedures, and report accidents, injuries,
and unsafe work conditions to manager. Maintain awareness of undesirable
persons on property premises. Ensure uniform and personal appearance are clean
and professional and maintain confidentiality of proprietary information.
Welcome and acknowledge all guests, anticipate and address guests' service
needs, assist individuals with disabilities, and thank guests with genuine
appreciation. Speak with others using clear and professional language, and
answer telephones using appropriate etiquette. Develop and maintain positive
working relationships with others. Comply with quality assurance expectations
and standards. Read and visually verify information in a variety of formats
(e.g., small print). Move at a speed required to respond to work situations
(e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or
for an entire work shift. Move, lift, carry, push, pull, and place objects
weighing less than or equal to 50 pounds without assistance and objects
weighing in excess of 75 pounds with assistance. Move over sloping, uneven, or
slippery surfaces as well as up and down stairs and/or service ramps. Reach
overhead and below the knees, including bending, twisting, pulling, and
stooping. Perform other reasonable job duties as requested by Supervisors.
Marriott International is an equal opportunity employer. We believe in hiring
a diverse workforce and sustaining an inclusive, people-first culture. We are
committed to non-discrimination on any protected basis, such as disability and
veteran status, or any other basis covered under applicable law.
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