Operation Tower Lead

The Role
* Tower lead for Service Desk SD for all RAC & KKIA onsite • Tower lead for NOC All Network operations for all RAC & KKIA onsite • Tower lead for System Admin Wintel for all Infrastructure operation for all RAC & KKIA onsite • Tower lead for EUC End User Computing for all RAC & KKIA onsite • Tower lead for ULV Systems Operation & Field Engineers for RAC & KKIA Onsite • Tower lead for Application Support Operation for RAC & KKIA onsite General Requirements and Job Description • They will be responsible of their full line management responsibilities for their team including task management of their staff, assisting in issues on systems through to resolution. • Ensures all in his area, the systems, network, Infrastructure, services Desks, ULVs, Applications are in a good operational status. • Making sure that SLA's and providing an escalation point for Managers if required. • Exceptional Customer service skills & exceptional Service support to the business • effective and professional communication skills • Ability to establishing a good working relationship with the business and 3rd party’s • Strong Team Leadership skills, management skills and performance management. providing personal development, cross training and mentoring to team members. • Incident, request and problem management, ability to provide solution(s)/work around(s) to incidents and Problems • Create, manage and evolve polices, processes and procedures • Create and manage a reports and documents records library • Carrying out trend Analysis and Problem management with the ability to work effectively under pressure. • Prioritizing and managing several open Head of IT Service Delivery Services, Support Analyst and mini projects at one time. • Ensure appropriate standards and procedures are adhered to at all times • Work with a variety of business and technical teams to enhance service, Performance monitoring and Systems monitoring
Requirements
* University Qualifications: BS IT,,MIS • Other certifications obtained: any • Nature and length of previous experience: ‎2 years or more Specialist knowledge: • Prioritizing and managing several open Head of IT Service Delivery Services, Support Analyst and mini projects at one time. • Ensure appropriate standards and procedures are adhered to at all times • Work with a variety of business and technical teams to enhance service, Performance monitoring and Systems monitoring • Soft Skills and Personality traits: Leadership • Age Range: any • Gender Preference: any • Nationality Preference: Saudi • Language Fluency: English- Arabic
About the company
At ICAD GROUP weve built over ‎10 years of experience in the Technology
industry that helps us find innovative solutions to our clients needs. We have
assembled a team of professionals who are experts in their fields to identify
client needs and formulate effective solutions via our innovative services.
Our reliable, efficient service is why weve been trusted by over ‎125 clients
to help them operate and grow successfully. At ICAD GROUP we are aware that
providing client-oriented solutions takes a mixture of technical excellence
and clear communication and our company hires only the very best to ensure you
receive both. We know that every client is unique and we strive to deliver an
individual, innovative and affordable proposal every time and to follow it
through with an outstanding delivery which is both on time and within budget.