Sales and Account Executive, Gulf Cluster

Sales and Account Executive, Gulf Cluster

Date: ‎29-May-‎2023
Location: Riyadh, Middle East and North Africa, SA
Company: British Council
We support peace and prosperity by building connections, understanding and
trust between people in the UK and countries worldwide.

We work directly with individuals to help them gain the skills, confidence and
connections to transform their lives and shape a better world in partnership
with the UK. We support them to build networks and explore creative ideas, to
learn English, to get a high-quality education and to gain internationally
recognised qualifications.

Working with people in over ‎200 countries and territories, we are on the
ground in more than ‎100 countries. In ‎2021-‎22 we reached ‎650 million people.
Role Purpose
The British Council's English and Examinations Strategic Business Unit (E&E)
includes a significant business client base. It is part of our commercial
strategy moving forward for the evolving Corporate English Solutions (CES)
division to professionalise and develop our approach and to grow this income
stream.
The CES Sales team is responsible for managing all new corporate sales
opportunities and existing corporate accounts. The team is organised across
business clusters, which represent how the British Council's teaching business
is organised geograpically. Each role within the Sales team is assigned a
specific portfolio, covering a specific sales territory and in some cases, a
specific group of accounts within that territory.
The Sales and Account Executive, will play a key role in growing corporate
sales by:
* Managing new sales opportunities for 'small and mid-market' business clients.
* Partnering with clients select the appropriate products from across our English Language, Professional Skills and Assessment portfolio.
* working closely with Teaching Centres and other business units (e.g. EnglishOnline, Exams) to create proposals and pricing.
* Maintaining and manage client relationships to ensure excellent customer experience and retain business.
* Capturing data from client interactions in Salesforce CRM.

Main Accountabilities:
Developing Business
* Contributes to activity that generates awareness of the British Council's Corporate Solutions portfolio, including attending and potentially organizing events.
* Develops clear profiles within the assigned territory to support targeted prospecting and marketing.
* Works with country and regional marketing teams to support any marketing activity or campaigns that support corporate sales to build awareness and pipeline.

Communicating and influencing
* Presents information about the range of CES products and services to find the best solution for each client and give us the best opportunity to win their business.
* Negotiates on standard pricing, within agreed fixed margins where required.
* Actively manages relationships with potential clients to deliver sales success.
* Provides qualitative feedback on wins/losses and lead quality to drive continuous improvement.

Managing Accounts and Partnerships
* Works towards annual sales targets, agreed with global and business unit teams.
* Manages new qualified 'mid-market' opportunities that have been assigned to the role, through to conclusion.
* Responds to pre and post sales enquiries within our Service Level Agreement.
* Works with key stakeholders in the relevant business unit(s) to develop client proposals.
* Takes active steps to maintain ongoing relationships with corporate clients in order to retain and where possible, grow business.
* Undertakes post-delivery evaluation with clients to identify areas of improvement and future opportunities.
* Works with Operations teams to ensure contracting, invoicing, payment collection and course delivery are managed as required.

Using technology and data
* Captures and manages client data in CRM and other business systems to provide accurate pipeline data.
* Responds to CRM workflows relating to opportunities that have been assigned to report on progress of individual accounts.
* Contributes to reporting on sales, service and marketing activity.
* Review data sources with colleagues to identify opportunities to improve performance.

Managing self and others
* Tasks and coordinates others (e.g. internal colleagues or external contractors/suppliers) to complete time-limited, straightforward activities, within established procedures, in order to ensure efficient delivery of services. Monitors task completion to agreed quality and time standard.

About You
Essential requirements:
* University degree or equivalent in a relevant subject or discipline.
* ‎2+ years in either a sales, account management or customer management role. Familiarity with Salesforce or other CRM system. Proficiency in Microsoft Office programs

Desirable requirements:
* Qualifications in Marketing and Business Management are an advantage.
* Sales related experience, particularly in a B2B sales role dealing with large organisations (e.g financial services, media, pharmaceuticals tourism etc)

Further Information
* Number of positions: ‎1
* Location: KSA - Riyadh
* Job Grade: ‎4/H
* Deadline to receive applications: 12th of June, ‎2023
* Other requirements: This role is open to candidates who have the right to work in the job location.

Benefits:
* Housing Allowance
* Medical insurance

Please note that all applications should be submitted in English only.
It is advisable to apply in advance to avoid any technical issues at the
last moment.

A connected and trusted UK in a more connected and trusted world.

Equality , Diversity, and Inclusion (EDI) Statement

The British Council is committed to policies and practices of equality,
diversity and inclusion across everything we do. We support all staff to make
sure their behaviour is consistent with this commitment. We want to address
under representation and encourage applicants from under-represented groups,
in particular, but not exclusively, on grounds of ethnicity and disability.
All disabled applicants who meet the essential criteria are guaranteed an
interview and we have Disability Confident Employer Status. We welcome
discussions about specific requirements or adjustments to enable participation
and engagement in our work and activities.

The British Council is committed to safeguarding children, young people and
adults who we work with.

We believe that all children and adults everywhere in the world deserve to
live in safe environments and have the right to be protected from all forms of
abuse, maltreatment and exploitation as set out in article ‎19, UNCRC (United
Nations Convention on the Rights of the Child) ‎1989.

Appointment to positions where there is direct involvement with vulnerable
groups will be dependent on thorough checks being completed; these will
include qualification checks, reference checks, identity & criminal record
checks in line with legal requirements and with the British Council's
Safeguarding policies for Adults and Children.

If you have any problems with your application please email
[email protected]

Please note: Applications to this role can only be considered when made
through the Apply section of our careers website. Our 'ASK HR' email is only
to be used in case of a technical issue encountered when applying through the
careers website. Emails with supporting statements and CV/Resumes sent to this
email address will not be reviewed and will be deleted.