IT Technical Support Professional-Saudi National

Your Impact:

We 're invested in you and your success. Everything we do is more than just a
project. It's our challenge as human beings, too. That's why we bring a
thoughtful and collaborative approach to every one of our partnerships. At
Jacobs, we challenge the status quo and redefine how to solve the world's
greatest challenges, transforming big ideas into intelligent solutions for a
more connected, sustainable world. Design your career with a company that
inspires and empowers you to deliver your best work so you can evolve, grow
and succeed - today and into tomorrow.
As an IT Technical Support Professional based in our head office in Riyadh,
you will be working in a customer service-oriented environment, being
proactive in anticipating and resolving IT problems while maximizing efficient
use of computing resources.
You will be responsible for maintaining, analyzing, troubleshooting and
repairing personal computer systems, hardware, software, computer peripherals,
and audio-visual equipment. As our employees operate in a hybrid work
environment, you will be assisting employees via remote access, phone, and in
person.
You will have the opportunity to work with our global IT support team as well
as mentoring or training other Desktop Support staff. Typical duties will
include:-
* Installing, configuring, and maintaining desktop and laptop PCs, mobile devices, and peripherals, such as printers
* Installing and configuring application and operating system software and upgrades
* Troubleshooting and resolving complex issues and working with other teams to identify root cause and resolution
* Configuring multiple devices including personal device support
* Removing old equipment and performing data migration to new machines
* Experience in implementation and administration of infrastructure services like FTP, IIS, DNS, DHCP, and GPOs
* Analyzing user needs for business applications, researching alternatives and proposing solutions
* Creating and maintaining thorough documentation for all desktop solutions and troubleshooting instructions in the Knowledge base
* Working with hardware and software vendors to verify timely product delivery and ensuring that new equipment is installed and ready to operate on schedule
Here 's What You'll Need:

As a successful candidate you will ideally have an IT qualification,
preferably degree educated. You will come with excellent problem-solving and
customer service skills, as well as experience with desktop hardware, software
applications, operating systems and network connectivity. This opportunity
will suit someone who has already started their career in providing IT support
withing large corporations and is looking to further develop their
capabilities.
Jacobs. A world where you can.
From our inclusive employee networks, to our positive mental health champions
- we're committed to driving a culture of caring where you can be you. With
safety and flexibility always top of mind, we've gone beyond traditional ways
of working so you have the support, means and space to maximise your
potential. You'll uncover flexible working arrangements, benefits and
opportunities to do good too - from participating in our global giving and
volunteering program, to exploring new and inventive ways to help our clients
make the world a better place. No matter what drives you, you'll discover how
you can cultivate, nurture and achieve your goals - all at a single global
company.
We aim to embed inclusion and diversity in everything we do. We know that if
we are inclusive, we're more connected, and if we are diverse, we're more
creative. We accept people for who they are, regardless of age, disability,
gender identity, gender expression, marital status, mental health, race, faith
or belief, sexual orientation, socioeconomic background, and whether you're
pregnant or on family leave. This is reflected in our wide range of Global
Employee Networks centred on inclusion and diversity - ACE, Careers, Enlace,
Harambee, OneWorld, Prism, Vetnet, and Women's Network - find out more about
our employee networks here.

At Jacobs, we 're challenging today to reinvent tomorrow by solving the
world's most critical problems for thriving cities, resilient environments,
mission-critical outcomes, operational advancement, scientific discovery and
cutting-edge manufacturing, turning abstract ideas into realities that
transform the world for good. With $‎13 billion in revenue and a talent force
of more than ‎55,000, Jacobs provides a full spectrum of professional services
including consulting, technical, scientific and project delivery for the
government and private sector.