Address and troubleshoots issues escalated by the Service Desk involving
workflows, interfaces, and applications, with a focus on clinical, medical and
biomedical applications of KFSH&RC. Helps ensure the optimal usage of
applications to meet the changing needs of the business.
1. Supports troubleshooting L2 issues escalated by the Service Desk involving
workflows, interfaces, and applications, with a focus on clinical, medical and
biomedical applications.2. Communicates downtime and other issues to relevant
stakeholders and report back to stakeholders upon resolution.
3. Escalates unresolved issues to the relevant Applications & Health
Informatics Department, as necessary (L3 support).
4. Supports development of training material for users of business
applications.
5. Supports implementing standard and minor changes to certain applications
capabilities as indicated in the change classification matrix.
6. Supports assisting end-users with packaged application report development.
7. Follows prescribed system safety and security procedures of computing
environment.
8. Follows all Hospital's related Policies and Procedures.
9. Participates in self and others' education, training and development, as
applicable.
10. Performs other related duties as assigned.
Master 's or Bachelor's Degree in Computer Science, Informatics, Health
Sciences, or related discipline is required.
One (1) year of related experience with Master 's, or three (3) years of
related experience with Bachelor's Degree is required.
N/A
Address and troubleshoots issues escalated by the Service Desk involving workflows, interfaces, and applications, with a focus on clinical, medical and biomedical applications of KFSH&RC. Helps ensure the optimal usage of applications to meet the changing needs of the business. ##### **Essential R…
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