Manager Responsibilities
- Utilize existing business-building tools and programs to increase sales,
increase customer count, and retain customers.
- Meet or exceed minimum productivity requirements as established by the
company.
- Promote and sell services and products, including recommending and selling
additional services and retail products that will enhance and improve the
customer’s image and increase customer satisfaction with services performed.
- Develop and maintain local business relationships.
- Maintain a professional appearance and a positive attitude
- Manage inventory and control expenses.
- Create weekly shop schedules and direct changes using available scheduling
and forecasting tools to ensure acceptable wait times and achieve payroll
goals.
- Correctly charge for services rendered and products purchased, including
proper discounting according to company policy.
- Effectively control shop operating costs such as supply and retail
inventory, utilities, and maintenance costs.
- Safeguard company assets. Audit shop to ensure employees charge correctly
for services and products.
- Lead and develop a team.
- Recruit, interview, hire and retain staff.
- Motivate the team creating a positive work environment.
- Train and provide guidance to employees on the use of all business
operating systems including, but not limited to, point-of-sale systems.
- Train and provide guidance to employees on proper techniques for services
offered.
- Set clear goals and objectives for the team, measure performance, and
provide guidance to the team through regular communications to meet those
goals.
- Document important conversations, incidents, and goals.
- Approve time off and schedule employees according to forecasting
requirements.
- Discipline and terminate staff when appropriate with guidance from your
human resources company.
Responsibilities include but are not limited to: * Spa Manager with the supervision, management, and growth of the staff. * Maintaining proper payroll procedures, including tips and gratuity. * Supervising all Spa staff including reception, therapist, attendants, rooms, and other providers. …
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