Ocean Agent

Company Description

"We're not in the shipping business; we're in the information business" -Peter
Rose, Expeditors Founder
Global supply chain management is what we do, but at the heart of Expeditors
you will find professionalism, leadership, and a friendly environment, all of
which foster an innovative, customer service-based approach to logistics.
* ‎15,000 trained professionals
* ‎250+ locations worldwide
* Fortune ‎500
* Globally unified systems

Job Description

Expeditors Core Competencies
This section lists the core business-critical skills, knowledge and behavior
applicable to all Expeditors employees, regardless of position, and should not
be edited. Note that these competencies are found in employee's My Development
Plan view and in the employee's performance evaluation in the Professional
Development Center.
* Exceptional Customer Service:
Exceeds customer expectations by anticipating, understanding and meeting
needs. Is proactive and when issues arise, is timely and resolute in solving
problems, including escalating to management when necessary. Builds rapport
and exhibits empathy during interactions, and consistently strives to improve
customer satisfaction with customers. (This skill expectation applies both
externally (customers, service providers) and internally (other Expeditors
offices/employees).
* Job Execution:
Consistently completes quality work that matches job expectations. Is
committed to operational excellence and continuous improvement for own job
function and across the network. All activities are compliant with company
policies/procedures and code of business conduct and with government
regulations.
* Reliability:
Consistently meets deadlines. Is punctual and can be relied on for planning
purposes. Is organized, manages own time effectively and can prioritize.
* Collaboration:
Displays a willingness to accomplish not only his/her own job responsibilities
without the need for constant prodding but is willing, without request, to aid
and assist others to the benefit of the company and/or customers. Works in
harmony with superiors and fellow workers without incident or delay.
* Communication:
Effectively listens to others and communicates (verbal and written) in a
professional manner, both internally and externally. Provides relevant and
timely information to co-workers, customers and service providers. Answers
phone calls and responds to voicemails, emails and other communication
according to Expeditors' standards.
* Culture:
Exhibits and promotes the company's ‎10 cultural attributes: Appearance,
Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense
of Humor, and Visionary.
* Personal Growth and Development:
Participates in training within the company's guidelines, completing at least
‎52 hours of relevant training per year. Completes required training in a
timely manner with minimal reminders. Pursues professional development goals
for self, including participating in a development plan as appropriate.
Product Agent Core Competencies
This section lists the core business-critical skills, knowledge and behavior
applicable to all product agents, regardless of department or position, and
should not be edited. Note that these competencies are found in employee's My
Personal Development Plan view in the Professional Development Center.
* Timely and Accurate Shipment Processing
Ensures smooth and timely freight process flow according to Expeditors'
operational procedures. Follows customer's standard operating procedures and
proactively notifies customers of any issues. Consistently meets KPI
standards, as per company's procedures.
*
Timely and Accurate Data Entry
Ensures accurate and timely data entry into our operational systems according
to Expeditors' operational procedures and customer requirements. Monitors
exception reports for quick data integrity resolution.
* Timely and Accurate Billing and Accounting
Invoices customers the expected charges timely and accurately and according to
Expeditors and customer requirements. Properly provisions service provider
charges to avoid reserves. Follows proper credit approval processes in order
to minimize risk and protect the company.
Ocean Import Job-Specific Tasks and Duties
This section lists job-specific tasks and duties that are completed on a
regular basis by the employee as noted in the Ocean Import Operational
Performance Standards. Click on the link to the performance standards to view
more details for each task. This list may be edited to the specific job role.
* Log & Prepare File For Import
* Receive Documents
* Process shipments
* Monitor shipments
* Invoicing

Qualifications
* Global logistics industry knowledge
* Good computer skills (e.g., MS Excel, MS Word)