Kitopi is the world's leading tech-powered multi-brand restaurant. With a
mission to satisfy the world's appetite, Kitopi operates a portfolio of both
invested and franchised F&B brands, serving as enablers in the food market by
helping brands to grow and scale, both in the delivery and dine-in space.
Launched in Dubai, UAE in January 2018, Kitopi has grown to become one of the
greatest success stories in the cloud kitchen and food tech space. In July
2021, Kitopi announced its $415 million Series C funding round, led by the
world's largest technology-focused investment fund, Softbank Group Corp's
Vision Fund 2. This investment catapulted Kitopi to the prestigious Unicorn
status, making it the fastest Unicorn to have emerged from the MENA region.
As a leading food-tech business, Kitopi's growth has been largely fueled by
its innovative and scalable software solutions. Kitopi's kitchens are powered
by its proprietary Smart Kitchen Operating System (SKOS) - an in-house suite
of applications that optimizes cloud kitchen operations in real-time. As part
of its growth roadmap, technological innovation, data science, artificial
intelligence, and robotics will take center stage as Kitopi continues to
reinvent the food industry as we know it today.
With over 4,000 employees, Kitopi currently operates 200+ locations across the
UAE, KSA, Kuwait, Bahrain, and Qatar, and runs its engineering hub in Krakow,
Poland, its robotics hub in Denmark, and its global customer experience center
in Dubai, UAE.
What You'll Do
- Prepare the staff schedule to ensure that the store will be met through appropriate planning and organization of staff.
- Assume Assistant store manager responsibilities during his/her absence.
- Perform opening, mid and closing shift duties.
- Fill all paper works of the store (evaluation of employees, store, scheduling, and product ordering)
- Daily check up on the smooth performance of all store machinery and equipment.
- Ensures the proper practices are being adopted in the store from Food safety, food & equipment sanitation, and personal hygiene in all store internal and external areas.
- Inventory management, cost control and maximization of the store's sales and profits.
- Observes compliance with the company's policies and procedures.
- Follows up on pending delivery orders and ensures prompt delivery.
- Supervises the closing and opening of the cashier bank.
- Coaching and training of staff, in order to improve performance and to achieve the department's objectives and targets.
- Discipline all front-of-house employees through ongoing feedback and the establishment of performance expectations
- Participate in on-going education for team members including creating training programs
- Rotation schedule of new employees and trainees.
- Assigns tasks and responsibilities to subordinates and validate their job descriptions.
- Reports customer needs and handles complaints.
- Provide exceptional guest service, thereby setting the standard for all employees
- Ensures store security from internal and external theft.
- Performs other duties pertinent to this job as assigned
Who We Look For
- BA degree in Business Administration, or a Technical degree in Hotel Management
- Minimum 3 years of experience in similar positions in a high-volume, fast-paced restaurant
- Experience of managing a high number of dedicated and energetic individuals
- Fluent in English, Arabic is a plus
- Excellent communications skills
- Computer Knowledge
- Outstanding customer service skills
- System oriented
- Detail Oriented
- Positive and energy level
- Highly cooperative team spirit
- Problem-solving skills
- Ability to work in a high stress, faced-paced environment
- Must possess strong leadership skills, with demonstrated ability to build relationships and manage staff (at all levels)
- High personal integrity, professionalism and maturity
Recruitment Process and Timeline
First, you apply and let our recruiters review your profile. After reviewing,
you will receive a link to book a meeting with a recruiter at your convenience
to share more about yourself and for us to get to know you better. If you have
been shortlisted, you will have the opportunity to meet our hiring managers.
Depending on the scope of the role and the function, you may need to attend
2-3 rounds (which might include case study, role-play, trial, or live coding -
this will be communicated to you in the initial conversation). Upon successful
completion, your recruiter will get in touch with you to discuss the offer. We
aim to take you through this process within 2-3 weeks.
Benefits
- Extensive learning opportunities - we offer many hard and soft skills
training to help you improve and challenge yourself
- You'll have access to LinkedIn Learning, Coursera, and Mindvalley where you can choose over thousands of courses to satisfy your hunger for knowledge.
- You'll be involved in customized workshops run by Kitopi Academy
- You'll have a chance to work in an international, diverse, and inclusive environment
- You'll be part of one of the most caring communities out there.
- Finding a chance to become a shareowner with our ESOP plan (T&C Applies)
- Free and unlimited access to a nutritionist because we care about you
- No Dress Code!
- Extended maternity and parental leave
- The infamous team activities and social events are bursting with fun
- Inclusive Private Health Insurance
- Up to 50% discount from Kitopi brands
- 30 calendar days annual leave
- Work from anywhere policy
So, what does it really mean to work at Kitopi?
We are constantly striving to make Kitopi the best place to work in the world,
by empowering you to be the best version of yourself every day. Our company
values act as our guiding principles to help ensure that everyone feels safe,
included, and like they truly belong.
Kitopi is an equal opportunity employer. While we currently operate in 6
countries, we are over 70 different nationalities of talented Kitopians. We
celebrate our rich diverse backgrounds, lifestyles, and cultures and have a 0
tolerance policy towards racism, bigotry, and hate. Please apply if you see a
position that makes your heart skip a beat and help us build a company where
we're all proud to work for.
Along with offices in all the markets we operate in, we also believe in a
"work from anywhere" policy - you get to choose the environment you operate in
because we believe this will help you deliver work you're proud of.
Tech-enabled and customer-obsessed, at Kitopi, we are a team of passionate
humans who are on a mission together to satisfy the world's appetite.