Agent-Front Desk-Lead

Job Number ‎22169187
Job Category Rooms & Guest Services Operations
Location Residence Inn Dammam, Prince Muhammed Bin Fahd Rd, Dammam, Saudi
Arabia, Saudi Arabia VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

POSITION SUMMARY

Assist staff with expediting problem payments (e.g., problems processing
credit card). Follow up with guest regarding satisfaction with guest-related
issues. Process all guest check-ins by confirming reservations, assigning
room, and issuing and activating room key. Process all payment types such as
room charges, cash, checks, debit, or credit. Anticipate sold-out situations
and obtain satisfactory alternative accommodations when the property cannot
accommodate guests with reservations. Process all check-outs including
resolving any late and disputed charges. Answer, record, and process all guest
calls, messages, requests, questions, or concerns. Coordinate with
Housekeeping to track readiness of rooms for check-in. Run daily reports
(number of arrivals, departures), identify any special requests, and check
reports for accuracy. Cash guests' personal checks and traveler's checks.
Review shift logs/daily memo books and document pertinent information in
logbooks. Count bank at the beginning and end of shift. Balance and drop
receipts according to Accounting specifications.

Assist management in training, motivating, and coaching employees; serve as a
role model. Report accidents, injuries, and unsafe work conditions to manager;
complete safety training and certifications. Follow all company policies and
procedures; ensure uniform and personal appearance are clean and professional;
maintain confidentiality of proprietary information. Anticipate and address
guests' service needs. Speak with others using clear and professional
language; prepare and review written documents accurately and completely;
answer telephones using appropriate etiquette. Develop and maintain positive
working relationships with others. Ensure adherence to quality expectations
and standards. Stand, sit, or walk for an extended period of time. Move, lift,
carry, push, pull, and place objects weighing less than or equal to ‎10 pounds
without assistance. Perform other reasonable job duties as requested by
Supervisors.

Marriott International is an equal opportunity employer. We believe in hiring
a diverse workforce and sustaining an inclusive, people-first culture. We are
committed to non-discrimination on any protected basis, such as disability and
veteran status, or any other basis covered under applicable law.

Residence Inn by Marriott helps guests thrive while on long stays so they can
perform at their best. Spacious suites with full kitchens offer the comforts
of the modern home, while employees provide service with a human touch to
business and leisure travelers alike. Working at Residence Inn, you will build
relationships grounded in team work and experience the legendary Residence Inn
service culture which focuses on delivering against the unique needs of long
stay guests. Find Your World ™ at Residence Inn by Marriott.