IT Support, Monitoring & Management
* Recommends and installs new software releases and system upgrades, evaluates and installs patches, and resolves software related problems
* Develops, maintains and supports all systems, applications, security, and network configurations
* Sets up, configures, and supports internal and/or external networks
* Troubleshoots network performance issues
* Implements, maintains and monitors system backups, data files and monitors system configuration to ensure data integrity
* Provides technical support via phone, emails, and remote tools and on-site visits to end-users with timely resolution
* Supports local IT systems/applications like IP telephony, Oracle, CCTV etc.
* Shares updates from Corp IT with all the users in the plant regarding new softwares, hardware or any other changes
* Production machines/Other related equipment to be connected to network as per defined standard policies
IT Regulations, Licensing & Policies
* Ensures along with IT Systems Manager correct licensing and Alpla policies & guidelines are implemented accordingly
* Assist & guide users in understanding & confirming standard Alpla IT policies
Documentation
* Maintains & records IT related permissions (AlplaPROD, TIG, Oracle etc.)
* Updates and maintains account information in ADID
* Keeps Telephone Directory/record updated
Hardware Inventory Management
* Keeping an inventory of IT related hardware
* Purchase of new equipment in coordination with IT Manager
* Keep/maintain a pool of suppliers for Hardware & software
Education/ Professional Qualifications
* Minimum 2 year Degree (Associates) in related field or equivalent
* Advanced systems/networking concepts such as TCP/IP, DNS, and Active Directory
Experience
* 3 years practical experience in IT
Qualifications/ Skills/ Personal Competencies
* Excellent Knowledge of MS Office/Windows
* Excellent computer skills
* Great communication skills
* Detail Oriented
* Ability to multi-task
* Ability and willingness to learn new programs/functions quickly
* Strong organizational skills
* Strong troubleshooting skills in a fast paced environment
* Excellent command of written and spoken Arabic & English (Good communication skills) & interpersonal competence
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