Rentokil Initial Plc is a FTSE 50 global leader in support services, operating
in c.80 countries and employing around 40,000 people.Voted a Management Times
top 25 most admired company, we're a business services company known for
protecting people and enhancing lives worldwide.
Job Description:
* Ensure, via service technicians, that our contractual SLA's to our clients are being met
*
Ensure client requests for information are routed to the relevant member of
staff to deal with them as
They are received
* Dealing with incoming service related enquiries
* Update daily KPI figures on the shared drive
* Ensure iCABS is up to date with the correct customer information and specification
* Provide information and post forms to the field teams as and when requested
* Ensure all service visits by technicians are allocated correctly
* Ensure, via service technicians, that our contractual obligations to our clients are met
* Enter rejected visits from PDA sync and work list
* Dealing with incoming service related telephone, email or post enquiries
* Check service technicians work lists and activity
* Processing on any sales paperwork jobs, service additions/deletions onto the system.
* Re-allocation of service areas to cover absence and holidays
* Send out renewal notices to customers in advance of expiry dates
* Provide information and post forms to the field teams as and when requested
* General admin,clerical and filing duties
* Other Ad hoc duties as and when required to support the Branch/Service Manager & Team Leaders
Requirements
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