Job Description
Monitors service delivery and health of the environment; Frequent contact with
others outside the work group. Familiar with a variety of the field's
concepts, practices, and procedures. Relies on experience and judgment to plan
and accomplish goals. Performs a variety of complicated tasks. Training,
education and/or experience in Computer Operations. Other experience in
computer hosting, Data center operations, etc. Holds themselves and others
accountable for demonstrating GMs values and cultural behaviors. Models GM
behaviors and creates a winning culture. Performs other related duties as
assigned.
Familiar with a variety of the field's concepts, practices, and procedures.
Relies on experience and judgment to plan and accomplish goals. Performs a
variety of complicated tasks. Training, education and/or experience in
Computer Operations. Other experience in computer hosting, Data center
operations, etc
Additional Job Description
GMIT Manufacturing Operation Specialist has on-site responsibility for
planning, directing, and coordinating activities pertaining to information
technology and business unit objectives in a GM Manufacturing Facility. More
specifically, this role will perform tasks requiring on-site support for basic
& intermediate level requests for applications, client, network &
infrastructure support per the responsibilities listed below. A wide degree of
creativity and latitude is expected.
* Coordinating and performing work under general direction from their IT manager, in-line with GMIT policies and procedures
* Contact application lead, business owner, and lead business stakeholders by shift as needed
* Lead support for one or more local unique applications, only if the site has local unique applications Initiate
* incident process and follow-up
* Configure PC/printer mappings
* Provide initial troubleshooting of Internet connectivity issues
* Perform asset audits
* Build clients (GMOL/plant floor/wireless) per automated build script
* Support GM managed LAN and WAN network infrastructure hardware, Wireless Network and end device configuration & replacement
* Support the GM managed Supplier network
* Support VOIP and analog/mobile phone devices
* Configure a plant floor scanner, printer
* Audit Telecommunications Closets
* Swap switches with little guidance as needed
* Produce Cornerstone documentation and follow-up on compliance
* Power up/down infrastructure equipment
Qualifications
* 3~5 years of IT experience
* A bachelor's degree in a technical discipline or graduate of a technical school/college in an IT discipline
* Experience in operations support - responding to requests and ongoing day-to-day support at the site level
* Manufacturing site experience is an asset, includes/not limited to familiarity with process control, error proofing, quality, production monitoring, and material management systems
* In-depth experience and practical knowledge of networking systems including WAN, LAN, firewalls, wireless
* Experience in deploying, executing, testing, validating OS updates and patches
* Experience in comprehensive network services & networks, including cable management & rack installations
* MCSA certificate mandatory. CCNA, ITIL, Microsoft Servers, VMWare certificate preferred
* Cross-Cultural Resourcefulness ability engaging with multicultural and cross functional teams
About GM
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion
and we embrace the responsibility to lead the change that will make our world
better, safer and more equitable for all.
Why Join Us
We aspire to be the most inclusive company in the world. We believe we all
must make a choice every day - individually and collectively - to drive
meaningful change through our words, our deeds and our culture. Our Work
Appropriately philosophy supports our foundation of inclusion and provides
employees the flexibility to work where they can have the greatest impact on
achieving our goals, dependent on role needs. Every day, we want every
employee, no matter their background, ethnicity, preferences, or location, to
feel they belong to one General Motors team.
Diversity Information
General Motors is committed to being a workplace that is not only free of
discrimination, but one that genuinely fosters inclusion and belonging. We
strongly believe that workforce diversity creates an environment in which our
employees can thrive and develop better products for our customers. We
understand and embrace the variety through which people gain experiences
whether through professional, personal, educational, or
volunteeropportunities.
We encourage interested candidates to review the key responsibilities and
qualifications and apply for any positions that match your skills and
capabilities.
**Job Description** Monitors service delivery and health of the environment; Frequent contact with others outside the work group. Familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of co…