SCOSO

؜ - ؜الجيزة ؜ -

تفاصيل الوظيفة


  • MAJOR RESPONSIBILITIES AND ACOUNTABILITIES

  • Identifies the action plan of the corporate service in accordance with the Branch Manager

  • Identifies Corporate customer's needs and fulfills it with proper bank's products and services

  • Handles corporate customers requests and inquiries related to their accounts, products and services in a professional manner and refers them to respective relationship manager when needed

  • Approves various corporate customers requests and counter transactions according to authority matrix

  • Promotes EGBANK products and services and uses cross selling techniques with EGBANK existing corporate clients

  • Coaches and trains staff reporting to him/her to ensure full awareness of bank's products, services, policies and procedures

  • Carries and handles efficiently custody items, and keys as per custodian matrix and relevant policies and procedures

  • Adheres to Branch Operating Model

  • Carries out any task requested by Branch Manager


  • KEY PERFORMANCE INDICATORS (KPIs)

  • Action plan: planned versus actual

  • Achievement of service quality targets

  • Achievement of sales target

  • Number of T/F and accounts services error free applications

  • Number of customers complaints and the recurrence of the same complaint

  • Number of audit notes and recurrence of audit notes

  • Time taken to resolve audit notes and customers issues and complaints

  • Customer feedback surveys and pulse checks

  • Number of cross selling successfully conducted by the job holder

  • Number of times the job holder did not adhere to the Branch Operating Model

  • Number of remarks and recurrence of remarks in quality assurance individual reports and team report

  • Number of NTB (New to Bank) corporate clients attracted by the job holder and attracted by the team

ملخص الوظيفة

  • المُعلن : EGBank
  • تاريخ الإعلان : 06/06/2022
  • نوع العمل : -
  • مستوى الخبرة : -
  • المستوى التعليمي : -
  • مكان العمل : الجيزة
  • الراتب : -
  • الهاتف : -

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