COSO

؜ - ؜الجيزة ؜ -
موقع المُعلن

تفاصيل الوظيفة


  • JOB PURPOSE
    The Corporate Services Officer is responsible for marketing and selling the
    bank's products and services through direct and cross selling techniques to
    corporate customers while maintaining a high quality service and developing
    relationships with corporate customers.

  • MAJOR RESPONSIBILITIES AND ACOUNTABILITIES

  • Identifies corporate customer needs and fulfils it with proper bank's products or services

  • Handles corporate customers requests and inquiries related to their accounts, products, and services in a professional manner, with referring them to respective Relationship Managers whenever needed

  • Promotes and sells the bank's products and services to achieve the yearly set targets

  • Ensures that brochures are up to date and in place

  • Receives trade finance requests (LCs, LGs, BCs… etc.) and fulfils them in a professional manner

  • Carries and handles efficiently custody items, keys as per custodian matrix and relevant policies and procedures

  • Contacts corporate customers to advise them on readiness of delivery items (certificates, cheque books …. etc.) and returned cheques

  • Uses cross-selling techniques with EGBANK existing corporate customers

  • Adheres to Branch Operating Model

  • Carries out any task requested by the Senior Corporate Services Officer and the Branch Manager


  • Makes calls upon request to EGBANK existing corporate clients




  • KEY PERFORMANCE INDICATORS (KPIs)



  • Number of corporate customers complaints and the recurrence of the same complaint

  • Customer satisfaction rate: customer feedback surveys and pulse checks

  • Achievement of individual sales targets and quality targets

  • Number of cross selling successfully conducted by the job holder

  • Constant availability of brochures

  • Number of times the job holder did not adhere to the Branch Operating Model

  • Number of T/F and accounts services error free applications

  • Number of remarks and recurrence of remarks in quality assurance individual reports

  • Number of remarks and recurrence of remarks in audit reports

  • Number of remarks and recurrence of remarks in compliance reports

بلغ عن إساءة

ملخص الوظيفة

  • المُعلن : EGBank
  • تاريخ الإعلان : 06/06/2022
  • نوع العمل : -
  • مستوى الخبرة : -
  • المستوى التعليمي : -
  • مكان العمل : الجيزة
  • الراتب : -
  • الهاتف : -

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