Customer Engineer

About NCR
NCR Corporation (NYSE: NCR) is a leading software- and services-led enterprise
provider in the financial, retail and hospitality industries. NCR is
headquartered in Atlanta, Georgia, with ‎36,000 employees globally. NCR is a
trademark of NCR Corporation in the United States and other countries.

Customer Engineer - Giza, Egypt
We are looking for a Customer Engineer!
We are looking for an iNCRedible Customer Engineer to join our Customer
Engineering team. This opportunity will be based in Giza, Egypt.
You will join a collaborative working environment where "out of the box"
thinking and agility is embraced. You join the Finance team where you will be
offered the mentorship and resources required to not just deliver company
value but to also draw as much value from your own experiences.
As Customer Engineer, you will be the owner of customer incidents as assigned.
You will make minor repairs and replace components on Tier I equipment such as
PCs, workstations and peripherals, printers, front-end POS systems,
First Line Maintenance on ATMs and kiosks. As Customer Engineer, you will also
assist in site preparation, including installation of cable, staging of
equipment, and minor testing of equipment.
So, come join us at NCR and realize your full potential and in the process
shape the future of commerce.
Position Summary & Key Areas of Responsibility
* Build working relationships with customers and develop informal communication channels with customer accounts at the local level (e.g. Branch, Store or office).
* Responsible for ownership of all customer issues/needs that are voiced or observed and acts appropriately.
* Understands and performs the various customer Service Level Agreement (SLA) requirements and elevates or escalates issues when appropriate, and/or according to established procedures.
* Communicates to all levels - Service/Installation Coordinator/Customer/Control Tower, throughout the entire service activity.
* To service accounts within a given area and may be dispatched daily on a call-by-call basis or may establish his/her own daily schedule on the basis of automated reports
* Conducts work at customer site(s), local NCR offices, or in a virtual environment.
Who you are
* College degree or certificate in electronics or computer technology is preferred.
* One year of electronics or computer training at a recognized trade school to include both theory and in-class hands on time.
* A+ Certification Experience and B Tech are preferred.
* Previous experience is repairing electrical and mechanical devices preferred.
* Valid Drivers' License.
* Ability to work nights, weekends, overtime, flex shifts and on-call shifts are required Work Environment.
Who we are
At NCR, our employees have been shaping the future since ‎1884. Our digital
first approach paired with our customer centric mindset has enabled us to
become the world's enterprise technology leader for Hospitality, Retailers and
Financial Institutions.
We have a variety of early career paths at NCR and so we welcome students from
a range of educational disciplines. Our people make NCR and so we strive to
hire the brightest minds from universities from all backgrounds to contribute
to our values and add to our innovative culture.
Here at NCR we truly celebrate diversity, we believe having a diverse
workforce offers an equal workplace and enables us to serve our diverse
customer base.
Interested? Join us and begin your iNCRredible career journey with NCR.
Please note applications are reviewed on a rolling basis. For an update on
your application status please ensure to login to your candidate portal. NCR
works with a high volume of applicants and so we appreciate your patience as
we review applications for future NCR iNCRedibles!

Offers of employment are conditional upon passage of screening criteria
applicable to the job.
EEO Statement
Integrated into our shared values is NCR's commitment to diversity and equal
employment opportunity. All qualified applicants will receive consideration
for employment without regard to sex, age, race, color, creed, religion,
national origin, disability, sexual orientation, gender identity, veteran
status, military service, genetic information, or any other characteristic or
conduct protected by law. NCR is committed to being a globally inclusive
company where all people are treated fairly, recognized for their
individuality, promoted based on performance and encouraged to strive to reach
their full potential. We believe in understanding and respecting differences
among all people. Every individual at NCR has an ongoing responsibility to
respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR
preferred supplier list. Please do not forward resumes to our applicant
tracking system, NCR employees, or any NCR facility. NCR is not responsible
for any fees or charges associated with unsolicited resumes.