Delivery Station Liaison (EN)

Basic qualifications
‎1 to ‎2 years of experience in Customer Service
Experience with Microsoft Office, Outlook, Word and Excel
Self-discipline, quick learning, diligence and proactivity

Job summary

The Delivery Station Liaison is an in-station customer service associate that
enables real-time, hands-on investigation of where a package is and how Amazon
can deliver it to a customer as quickly as possible.

It also allows customers to contact local experts so they can get more
accurate and up-to-date information about their orders and how Amazon is
addressing any delivery issues. The job requires excellent planning skills and
a strong inclination to achieve goals. Excellent individual analytical and
problem-solving skills are required in order to offer timely solutions and
timely deliveries.

The Delivery Station Liaison will work under limited Manager supervision, and
the majority of the decisions will be taken independently and will require a
high level of accuracy. Good knowledge of English is required.

Role and Responsibility

Communicating with customers directly via phone and email

Resolving conflicts and setting appropriate expectations with customers

Clearly understanding and responding appropriately to, the issues that
customer present.

Working autonomously, making complex analytical decisions with little or no
guidance.

Communicating with third party couriers

The Delivery Station Liaison provides on-site localized customer service to
enable effective Realtime investigation of a parcel's location and how Amazon
can deliver it to the customer as quickly as possible.

The onsite nature of the role allows customers to contact local experts so
they can get more accurate and up-to-date information about their orders and
how Amazon is addressing any delivery issues.

The Delivery Station Liaison attends regular face-to-face meetings with third
party Delivery Service Providers to effectively advocate for the customer and
drive re-attempts, including shipment “rescue routes” where possible.

Key job responsibilities

Communicating with customers directly via phone and email

Resolving conflicts and setting appropriate expectations with customers

Clearly understanding and responding appropriately to, the issues that
customer present.

Working autonomously, making complex analytical decisions with little or no
guidance.

Communicating with third party couriers

Basic qualifications

‎1 to ‎2 years of experience in Customer Service
Experience with Microsoft Office, Outlook, Word and Excel
Self-discipline, quick learning, diligence and proactivity
Preferred qualifications
At ease working in a diverse group and contributing to an inclusive culture
Previous experience in logistics roles
Excellent performance in the current role / job
We value your passion in wanting to discover, invent, simplify, and build.

Key job responsibilities
ole and Responsibility

Communicating with customers directly via phone and email

Resolving conflicts and setting appropriate expectations with customers

Clearly understanding and responding appropriately to, the issues that
customer present.

Working autonomously, making complex analytical decisions with little or no
guidance.

Communicating with third party couriers

The Delivery Station Liaison provides on-site localized customer service to
enable effective realtime investigation of a parcel's location and how Amazon
can deliver it to the customer as quickly as possible.

The onsite nature of the role allows customers to contact local experts so
they can get more accurate and up-to-date information about their orders and
how Amazon is addressing any delivery issues.

The Delivery Station Liaison attends regular face-to-face meetings with third
party Delivery Service Providers to effectively advocate for the customer and
drive re-attempts, including shipment “rescue routes” where possible.

Key job responsibilities
Role and Responsibility

Communicating with customers directly via phone and email

Resolving conflicts and setting appropriate expectations with customers

Clearly understanding and responding appropriately to, the issues that
customer present.

Working autonomously, making complex analytical decisions with little or no
guidance.

Communicating with third party couriers

The Delivery Station Liaison provides on-site localized customer service to
enable effective realtime investigation of a parcel's location and how Amazon
can deliver it to the customer as quickly as possible.

The onsite nature of the role allows customers to contact local experts so
they can get more accurate and up-to-date information about their orders and
how Amazon is addressing any delivery issues.

The Delivery Station Liaison attends regular face-to-face meetings with third
party Delivery Service Providers to effectively advocate for the customer and
drive re-attempts, including shipment “rescue routes” where possible.

Preferred qualifications
At ease working in a diverse group and contributing to an inclusive culture
Previous experience in logistics roles
Excellent performance in the current role / job
We value your passion in wanting to discover, invent, simplify, and build.