Dir-Sales I

Job Number ‎23046644
Job Category Sales & Marketing
Location Courtyard Jubail, King Faisal West Street Building No. ‎8557,
Jubail, Saudi Arabia, Saudi Arabia VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management

JOB SUMMARY

Leads and manages all day-to-day activities related to the sales function with
a focus on building long-term, value-based customer relationships that enable
achievement of property sales objectives. Achieves personal booking goals and
makes recommendations on booking goals of direct reports.

CANDIDATE PROFILE

Education and Experience
* ‎2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; ‎3 years experience in the sales and marketing or related professional area.
OR
* ‎4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; ‎1 year experience in the sales and marketing or related professional area.

CORE WORK ACTIVITIES

Supporting Developing & Executing Sales Strategies
* Works with sales leader to ensure understanding of sales strategy and effective implementation of this strategy for the segment.
* Works with management team to create and implement a sales plan addressing revenue, customers and the market for the segment led by the DOS.
* Assists with the development and implementation of promotions, both internal and external.

Maximizing Revenue
* Provides positive and aggressive leadership to ensure maximum revenue potential (e.g., sets example with personal booking goals).
* Recommends booking goals for sales team members.

Managing Sales Activities
* Monitors all day to day activities of direct reports.
* Approves space release for catering to maximize revenue (DOS, Group) in the absence of a Business Evaluation Manager.
* Participates in sales calls with members of sales team to acquire new business and/or close on business.
* Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).

Analyzing & Reporting on Sales and Financial Data
* Analyzes market information by using sales systems and implements strategy to achieve property's financial room and catering goals.
* Assists Revenue Management with completing accurate six period projections.
* Reviews sales and catering guest satisfaction results to identify areas of improvement.

Ensuring Exceptional Customer Service
* Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations.
* Interacts with guests to obtain feedback on product quality and service levels.
* Meets with guests during pre- and post-convention meetings to obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels, execution against contract and overall satisfaction.
* Empowers employees to provide excellent customer service.
* Observes service behaviors of employees and provides feedback to individuals.
* Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement.
* Executes and supports the company's Customer Service Standards and property's Brand Standards.
* Participates in and practices daily service basics of the brand.
* Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
* Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.
* Gains understanding of the property's primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.

Building Successful Relationships
* Develops and manages relationships with key stakeholders, both internal and external.
* Works collaboratively with off-property sales channels (e.g., Event Booking Center, Market Sales, GSO) to ensure the property needs are being achieved and the sales efforts are complementary, not duplicative.
* Works with Human Resources, Engineering and Loss Prevention to ensure compliance with local, state and federal regulations and/or union requirements.
* Attends customer events, trade shows and sales missions to maintain, build or develop key relationships with GSO Managers and customers.

Managing and Conducting Human Resource Activities
* Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation.
* Utilizes all available on the job training tools for employees.

Marriott International is an equal opportunity employer. We believe in hiring
a diverse workforce and sustaining an inclusive, people-first culture. We are
committed to non-discrimination on any protected basis, such as disability and
veteran status, or any other basis covered under applicable law.
With more than ‎330 managed locations in more than ‎20 countries Courtyard by
Marriott offers a refreshing environment that helps guests stay connected and
balanced. Working at Courtyard, you'll ensure guests have a smooth, productive
stay that meets their personal and business needs. Find Your World™ at
Courtyard by Marriott.