Asst. Operations Manager - tMart

When you think of food delivery in the MENA region, we'd be pretty surprised
if talabat didn't pop into your mind first! Since delivering our first order
in Kuwait in ‎2004, we've grown quite a lot over the past ‎17 years.
Today, we deliver hundreds of millions of food orders, grocery items and other
products per year, to our customers in nine countries throughout the region
with more than ‎3,000+ employees! Our food delivery business works with over
‎27,000 brands and almost ‎50,000 branches, while our q-commerce concept,
talabat mart, now delivers groceries to customers in Bahrain, Egypt, Jordan,
Kuwait, Oman Qatar, and the UAE in ‎30 minutes or less!
Our philosophy is to make sure we do what is right for our ecosystem - our
customers, our partners, our people, our riders, and the communities in which
we operate. Our #techforgood program allows our customers a safe and
convenient way to contribute to important causes in their community through
donating to local and international charities directly on talabat with a focus
on food insecurity in the region. Since its inception in ‎2020, we have
facilitated the donation of well over ‎1 million meals to those in need, as
well as donated over $‎1.5 million to charity with the help of our partners and
customers. talabat is part of Delivery Hero, the global leader in online food
delivery and q-commerce.
We're looking for an Assistant Operations Manager to join the team and focus
on growing our own Grocery Store "tMart", which is the region's first cloud
store concept offering ‎20-minute delivery of groceries at hypermarket prices.
What's On Your Plate?
* Supporting the operations manager with full operations end to end (inventory management, pick-pack process, property/asset management, operational standards, expense control, maintenance related, deep-dives and special projects).
* Monitoring supervisors by ensuring they are accurately following the inventory management processes, policies and proper execution of inventory management (stock-in and stock-out).
* Responsible for shrink/expiry control and Quality focus (in terms of inventory no damaged or poor fresh food quality; close to expiry).
• Tracking order fulfillment, KPI, and staff availability based on the
operational demands at all times. • Supporting colleagues and working with
other teams such as maintenance, PRO, IT, logistics, SSC, marketing teams as
and when required .
* Problem solves or escalate property management issues with necessary stakeholders
• Fully competent on Microsoft office and other store staff tools • Expense
Control: Support and advise on potential ways to reduce expenses without
jeopardising operational efficiency.
• Monitoring and supervising productivity, work standards and development of
stores through weekly, monthly performance reviews and other initiatives.
Monitor on ground issues and escalate any major performance issues to
department manager with proposed solution and action plan. • Stakeholder
management and solution orientated
* Support with improving the financial and operational performance of the operation
* Execute action plans prepared by the department manager to address weak areas in need of improvement.
* Support with training and developmental programs for staff and support including but not limited to: helping POPS with any of the staff engagement requirements, training session with the support of POPS, training sessions for new system updates if needed, training and briefing sessions for special projects and pilots
* Reviewing and monitoring proper implementation and learning ways of how it can be improved i.e. merchandising and space planning guidelines in stores.
* Monitoring product range availability according to selected store product range and report/liaise with commercial team.
* Conduct regular store visits, shop floor audits, and ensure all stores are compliant legally and following the company SOPs
* Support with ongoing development and special requests with other internal departments (i.e. Commercial, Operations, Marketing, Logistics, Customer Service, Finance, HR..)
* Supports with distribution and logistics for Store transfers, consumables distribution, Invoice collection