When you think of food delivery in the MENA region, we'd be pretty surprised
if talabat didn't pop into your mind first! Since delivering our first order
in Kuwait in 2004, we've grown quite a lot over the past 17 years.
Today, we deliver hundreds of millions of food orders, grocery items and other
products per year, to our customers in nine countries throughout the region
with more than 3,000+ employees! Our food delivery business works with over
27,000 brands and almost 50,000 branches, while our q-commerce concept,
talabat mart, now delivers groceries to customers in Bahrain, Egypt, Jordan,
Kuwait, Oman Qatar, and the UAE in 30 minutes or less!
Our philosophy is to make sure we do what is right for our ecosystem - our
customers, our partners, our people, our riders, and the communities in which
we operate. Our #techforgood program allows our customers a safe and
convenient way to contribute to important causes in their community through
donating to local and international charities directly on talabat with a focus
on food insecurity in the region. Since its inception in 2020, we have
facilitated the donation of well over 1 million meals to those in need, as
well as donated over $1.5 million to charity with the help of our partners and
customers. talabat is part of Delivery Hero, the global leader in online food
delivery and q-commerce.
Role Summary/Overview
Managing and improving the rider performance of allocated zone/s within a
city. Taking ownership of rider service levels by measuring compliance,
finding performance gaps and execute a plan to fill performance related gaps.
Role Scope
* Monitor and improve Rider Performance and Compliance
* Lead Rider Recruitment for the allocated zones
* Lead a Team of Rider Coordinators and/or Rider Captains
* Manage rider roster with proper allocation of shifts/breaks/off-days etc
* Supervises rider onboarding and training schedule with Rider Trainer and Rider Supervisor
* Inventory management and usage compliance of Rider equipment's
* Groom rider quality (behavior, appearance, professionalism, presentational etc)
* Setting up a performance improvement plan to improve performance of low performing riders
* Reduce rider complaints originating from customers
* Monitor riders performance on individual level and responsible for coaching/warning riders
* Audits fleet appearance & rider behavior via on ground visits
Skills & Qualifications needed:
* Bachelor's Degree
* 2-3 years of experience in food/grocery tech industry is highly preferred
* Proficient in Google Suite tools like GDoc, GSheet, GSlides, GForms etc
* Strong communication skills, both written and verbal. English and Urdu is a must. Arabic is a plus.
* Influencer and a negotiation with good public speaking and presentation skills
* People management skills: Experience of managing bigger group of people
Role Summary/Overview Managing and improving the rider performance of allocated zone/s within a city. Taking ownership of rider service levels by measuring compliance, finding performance gaps and execute a plan to fill performance related gaps Role Scope * Monitor and improve Rider Perfo…
When you think of food delivery in the MENA region, we'd be pretty surprised if talabat didn't pop into your mind first! Since delivering our first order in Kuwait in 2004, we've grown quite a lot over the past 17 years. Today, we deliver hundreds of millions of food orders, grocery items and other…
A Team Lead Rider will assist the Rider Supervisor in the performance of riders, managing the assigned outsourced companies, and supervising Rider Coordinators. What's On Your Plate? * Monitor and improve Rider Performance and Compliance * Manage rider roster with proper allocation of shif…
A Team Lead Rider will assist the Rider Supervisor in the performance of riders, managing the assigned outsourced companies, and supervising Rider Coordinators. What's On Your Plate? * Monitor and improve Rider Performance and Compliance * Manage rider roster with proper allocation of shifts/br…
When you think of food delivery in the MENA region, we'd be pretty surprised if talabat didn't pop into your mind first! Since delivering our first order in Kuwait in 2004, we've grown quite a lot over the past 17 years. Today, we deliver hundreds of millions of food orders, grocery items and other…
When you think of food delivery in the MENA region, we'd be pretty surprised if talabat didn't pop into your mind first! Since delivering our first order in Kuwait in 2004, we've grown quite a lot over the past 17 years. Today, we deliver hundreds of millions of food orders, grocery items and other…
Role Summary/Overview Managing and improving the rider performance of allocated zone/s within a city. Taking ownership of rider service levels by measuring compliance, finding performance gaps and execute a plan to fill performance related gaps What's on Your Plate? * Monitor and improve …
Act as a Chief Rider Officer CRO for thousands of Talabat Riders across multiple cities in Egypt. Managing and improving the rider performance of allocated cities across the country. Taking ownership of rider service levels by measuring compliance, finding performance gaps and executing a plan …
**Ready and hungry for a new adventure? You are definitely in the right place! ** We at **Envision Employment Solutions** are always on the look for top talents around the globe and matching them with our partners' hiring needs, to help them build and scale! _Our partners offer awesome wo…
Role Summary Store Operations Lead is responsible for ensuring our on-ground operations team (pickers/scanners) are manage efficiently. Role Scope ➢ Scheduling: Ensuring allocation of pickers and scanners is done consistently and in the best way possible ➢ Negotiations: Ensuring we are gettin…