Manager Rider Acquisition and Partnerships

When you think of food delivery in the MENA region, we'd be pretty surprised
if talabat didn't pop into your mind first! Since delivering our first order
in Kuwait in ‎2004, we've grown quite a lot over the past ‎17 years.
Today, we deliver hundreds of millions of food orders, grocery items and other
products per year, to our customers in nine countries throughout the region
with more than ‎3,000+ employees! Our food delivery business works with over
‎27,000 brands and almost ‎50,000 branches, while our q-commerce concept,
talabat mart, now delivers groceries to customers in Bahrain, Egypt, Jordan,
Kuwait, Oman Qatar, and the UAE in ‎30 minutes or less!
Our philosophy is to make sure we do what is right for our ecosystem - our
customers, our partners, our people, our riders, and the communities in which
we operate. Our #techforgood program allows our customers a safe and
convenient way to contribute to important causes in their community through
donating to local and international charities directly on talabat with a focus
on food insecurity in the region. Since its inception in ‎2020, we have
facilitated the donation of well over ‎1 million meals to those in need, as
well as donated over $‎1.5 million to charity with the help of our partners and
customers. talabat is part of Delivery Hero, the global leader in online food
delivery and q-commerce.
Role Summary/Overview
This role will focus on the relationship of Talabat Egypt with it's 3rd party
logistics partners. The key task is to maintain and build a strong
relationship with all partners across the country in all Talabat cities. You
should be involved in best practice sharing but also proving the right
incentives for our 3rd party partners to elevate the performance of the
riders. You will be based in Cairo and will report to the Head of
Logistics.

Role Scope
* Build, maintain & partially own strong relationships with all 3PL partners across the country
* Build a trusting relationship that allows exchange of information and best practices across cities
* Ensure sufficient data is shared to allow for educated directions & improvements in performance
* Create right incentives / penalties for 3rd parties to improve rider performance
* Ensure rider safety & wellbeing are top priority for 3rd parties and solid measures and tools are in place
* Be the voice of the 3rd party to Talabat: Listen to the challenges and find solutions with the internal team
* Ensure 3pl compliance to Talabat rules to increase rider loyalty across all 3rd parties
Skills & Qualifications needed :
* You have successfully completed a Bachelor's or Master's degree
* Preferably you gained ‎2+ years of work experience in high growth startups, tech companies, consulting or IB
* Strong Excel and data management skills
You are a doer and a free thinker. You accept and adapt constantly to change
Willing to question the status quo when needed
* Team player. We are looking for someone who fits the team and the company culture
* Make it happen attitude, where results are ensured to be achieved regardless of all the obstacles
* Design learning courses, training programs, and workshops for riders about internal SOPs and new features/policies
* Responsible for onboarding of new riders and reboarding of existing riders
* Lead entire rider lifecycle to improve retention of existing riders
* Build training SOPs and metrics to measure rider performance and compliance
* Conduct Rider Engagement activities and Focused Group discussions with Riders to understand their pain points and work on them
* Documenting all training activities
* Assessing the effectiveness of training through surveys/feedback
* Groom rider quality (behaviour, appearance, professionalism, presentation etc)
* Setting up a performance improvement plan to improve performance of low performing riders
* Reduce rider complaints originating from customers