Main Accountabilities:
Answer, screen and forward any incoming phone calls while providing basic
information when needed
Provide office support services in order to ensure efficiency and
effectiveness within the School
Liaising, communicating, and nurturing enrolled family relationships as per
the Lifecyle of School Engagement Infographic.
Maintain open lines of communication to existing parents to ensure their
concerns, complaints and compliments feedback are handled effectively,
efficiently and in a timely manner, escalating to relevant SLT members when
necessary and scheduling touch base meetings as required.
Maintain communications with existing parents, handling queries and being the
liaison between other school personnel and departments.
Coordinate parent/community events in order to engage parents in school
activities and celebrations.
Assisting in the Induction process via introduction by welcome packs and
regular touch base calls
Acting as first point of contact for all parental complaints by monitoring,
following up and escalating concerns as required.
Being versed in rules and regulations of the Ministry of Education and KHDA
Attending weekly FOSS/FRISS meetings to identify any queries, concerns and
conduct regular workshop and intervention sessions
Monitor/screen/escalate all complaints -
Answering all enquiries, processing requests & logging in all information for
walk-in inquiries onto the CRM
Notifying colleagues in School of Visitor arrivals for a meeting i.e.,
Admissions, SLT, etc.
Welcoming & engaging with prospective parents & visitors and addressing their
needs with a smile e.g., processing requests such as Item or Food drop-off /
Early pickup / Lateness etc.
Filtering, re-directing incoming queries and concerns to the members in the
Organisation related to academic & operational policies, protocols & processes
& communicate on all matters related to : age-appropriate year-group
placement, the National Curriculum for England, Options, KS4 & 5 Pathways
(IBDP/IBCP, BTEC, GCSEs, 'A' Levels), Tuition Fees, Fee Payment dates,
Scholarships, Discounts, Complaints, COVID HSE, Medical, Maintenance, Bus,
Non-English Speakers & Special Interest Groups, Academic
Events/Productions/Trips etc.
Physically ushering new families to their next engagement in the Admissions &
Induction & Departure Process
Coordinating Existing Student Transitions with relevant Phase
Supporting GLO on new student KHDA Student Registration & procuring required
documentation
Assisting the Admissions Team on their R&Rs including:
Back-end data entry on the Family (Student) Profile into various systems
(CRM/SIMS/VLE), and data entry of information from Digital Forms (Entrance
Assessment Form, Scholarship Form) etc
Record Keeping & Compliance - using & updating registers for:
Student Attendance
Evacuation
Student Absences & approval via the VLE
Student Lateness
Student Early pick-up
Call & Email & Survey Campaigns with existing families - 1 x Term
Undertake regular surveys of new parent views on enrolment process and other
subjects of relevance and work with the marketing team to devise marketing and
communication strategies for prospective parents at all stages of the
admissions cycle
Alerting the Head of Phase / Principal to take necessary action on the
existing families of possible withdrawal intentions
Supporting FCO Marketing by use of the relevant Digital Form to update Dubai
Schools Market Study
Conduct Family Exit Interview by conducting initial meeting/phone call with
parent
Receive and sort daily mail/deliveries/couriers
Maintain security by following procedures and controlling access (monitor
logbook, issue visitor badges)
Update appointment calendars and schedule meetings/appointments
Job specification:
Bachelor's degree in any discipline.
Bi-Lingual candidates with the ability to speak Russian will be an added
advantage
Good written & oral communication skills.
The candidate must have excellent customer service, negotiation skills & a
flair for numbers.
Functional computer skills are required.
The selected candidate will be provided with a company visa, medical
insurance, and flight allowance. There will be no housing benefit provided.
Please note that you are wholly responsible for fact checking in respect of
the information provided by schools. Please also check for the latest visa and
work permit requirements that may apply. Tes is not responsible for the
content of advertisements or the policies adopted by advertising schools. Tes
asks that all schools follow Tes' Fair Recruitment Policy.