Vacancy Salary
£competitive
Vacancy Location
UAE
This is a permanent , full time vacancy that will close in a
month at 23:59 BST .
The Vacancy
We are looking to hire a Helpdesk Analyst who has a strong customer service
background and is based in Dubai.
The Helpdesk role is to provide 1st line support and guidance to ensure
requests, issues, orders, and complaints are recorded, categorized,
prioritised and resolved in compliance with agreed service levels. You will
need to enjoy working as part of a team with an excellent telephone manner and
take pride in the work you deliver. Where possible a first time fix should be
provided through the use of excellent questioning skills, tools and knowledge
bases, working to clearly defined ITIL processes.
The role includes trending of incidents, supporting investigation into root
cause, order management and creation and analysis of reports.
As primary contact will be from the Customer community a high level of
professionalism is paramount.
Join the Team
We want to work with people like you from all backgrounds and experiences, to
help us gain a diverse workforce with a broad outlook and sharp expertise. We
are looking for people unafraid to go that extra mile, bringing with them
unique characteristics and abilities.
Show us you have what it takes and we'll reward you with a great place to work
alongside other great people. Global business, global people. We think De La
Rue is an amazing place to work. But don't just take our word for it.
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We are looking to hire a Helpdesk Analyst who has a strong customer service background and is based in Dubai. The Helpdesk role is to provide 1st line support and guidance to ensure requests, issues, orders, and complaints are recorded, categorized, prioritised and resolved in compliance with …
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