Digital Fulfillment Officer

Direct Fulfillment Officer
GCB ‎7
Some careers prize diversity more than others.
If you 're looking for a career that will unlock new opportunities, join HSBC
and experience the possibilities. Whether you want a career that could take
you to the top, or simply take you in an exciting new direction, HSBC offers
opportunities, support and rewards that will take you further.
Wealth and Personal Banking is our new global business combining Retail
Banking and Wealth Management; and Global Private Banking, to become one of
the world's largest global wealth managers with USD1.‎4 trillion in assets. Our
dedicated colleagues serve millions of customers worldwide across the entire
spectrum of private wealth, ranging from personal banking for individuals and
families, through to business owners, investors and ultra-high-net-worth
individuals. We provide products and services such as bank accounts, credit
cards, personal loans and mortgages, as well as asset management, insurance,
wealth management and private banking, that best suit our customers' needs.
We are currently seeking an ambitious individual to join our Wealth and
Personal Banking team, working together with colleagues to define, manage and
achieve divisional business targets.
In this role, you will:
To contribute towards the growth of Direct Channels by contributing towards
the growth of revenue in Sales by using the Global Wealth and Personal Banking
EDRAS model to ensure a needs based approach is followed, with a pre-defined
and agreed 'Minimum Performance Standards' achieved which will be measured by
a number of Key Performance Indicators (KPIs)
Acquisition of good quality business, good customer service and handling
customer contacts through a contact plan within a revenue generating
environment, typically on multiple products and or propositions.
Responsible for achieving individual MPS and KPIs whilst maintaining the
required sales quality standards and in adherence to the banks behavioral and
compliance guidelines.
When required to support different channels within Sales and Distribution.
The role requires being mobile in order to meet customers at their premises or
preferred location to secure the required business
Requirements
To be successful in the role, you should meet the following requirements:
* Bachelor's degree (Must for visa requirement)
* Must be proficient in language(s) required by the process
* Open to working flexible shifting schedules
* Must be flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development
* Takes pride in delivering what is promised in line with the customer and service expectations
* Wants to do a good job, is concerned about getting it right for the customer and checks everything is in order
* Ability to work in a high-volume, fast paced environment is required
* Proficiency with personal computers and basic software packages and specialised applications
* Excellent communication skills and is polite and friendly at all times
* Displays patience and empathy
* A knowledge expert who has the ability to teach/mentor others
* Must be flexible to meet customer needs at customer premises or customer preferred locations as needed.

You 'll achieve more at HSBC.
www.hsbc.com/careers
HSBC is committed to building a culture where all employees are valued,
respected and opinions count. We take pride in providing a workplace that
fosters continuous professional development, flexible working and
opportunities to grow within an inclusive and diverse environment.
We believe diversity brings benefits for our customers, our business and our
people. Different ideas and perspectives help us innovate, manage risk and
grow the business in a sustainable way
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