Busy financial services firm located in Modiin Illit is looking for a Level 1
Help Desk Technician to join our team servicing about 700 users.
Responsibilities
* Serve as the first point of contact for customers seeking technical assistance over the phone or email
* Perform remote troubleshooting through diagnostic techniques and pertinent questions
* Determine the best solution based on the issue and details provided by customers
* Connect to user 's PC and resolve issues
* Direct unresolved issues to the next level of support personnel
* Provide accurate information on IT products or services
* Record events and problems and their resolution in ticketing system
* Follow-up and update customer status and information
* Pass on any feedback or suggestions by customers to the appropriate internal team
* Identify and suggest possible improvements on procedures
Requirements
* Tech savvy with basic knowledge of office automation, including
* Office 365 products
* Windows 10 operating system
* Printing
* Basic computer hardware configuration
* Ability to diagnose and resolve basic technical issues
* Proficiency in English
* Excellent communication skills
* Customer-oriented
Send CV to [email protected]