Employee Experience Lead

Job Description:
Sutherland is seeking a detail-oriented and reliable person to join us as a
Lead - HRSS Generalist. We are a group of driven and hard-working individuals.
If you are looking to build a fulfilling career and are confident you have the
skills and experience to help us succeed, we want to work with you!

Leads in this role get to:

Attract and onboard the best talent: Source and screen profiles from various
available approved sources and schedule interview with department heads in
hospital and corporate head quarter. Coordinate with recruitment agencies if
required. Collect interview records and conduct job approval process from
operational team, HR department and finance department respectively. Inform
the exam dates to the candidates as per the scheduled exam sheet. Create an
individual file with required documents and issue IOM for employment visa once
the candidate clears the exam. Introduce the selected candidates to the
respective department heads and other departments. Inform finance department
for salary advance, if required, with the approval from HR Manager. Coordinate
and follow up with PR department for medical and employee visa procedure and
update the information in HR portal.

Manage Employee Relations and Administration: Manage attendance by checking
the biometric data and summarizing in the month end. Manage employee leave in
HR portal. Process salary in HR portal and forward to the finance team for
approval. Track regularly the eligible list of employees for annual appraisal,
probationary appraisal and contract renewal appraisal. Issues increment
letters. Assists management with assessment of performance improvement needs.
Arrange employee engagement activities like birthday celebrations, picnic,
etc. Updates operations team on matters such as habitual late comers, absence,
disciplinary issues etc. Inform clinicians about the payment terms, revenue
slabs and the rules in case insurance patients are there till the license
renewal. Coordinate with insurance companies for malpractice insurance
certificates. Inform clinicians about their renewed license and complete the
necessary documentation and enter payment made in HR software. Prepare other
documents like birth notification / sick leave - DHA user ID and password
when required. Collect required documents for renewal. Forward IOM after
collecting documents to the HR manager. Follow up with PR and employee for
medical and labor contract signatures and forward files for approval to the
respective authority. Update in HR portal after visa stamping. Ensures timely
renewal in QIC IP, life insurance, symphony OP insurance, medical mal practice
insurance for the employee. Submit gratuity, HR Budget annually to the finance
department. Update air ticket amount quarterly in HR portal. Supports to drive
training initiatives and arrange suitable training solutions for employees.
Map out annual training plans for management, HR, customer support about the
training sessions. Manages and maintains training facilities and equipment and
suggest appropriate training methods. Ensure that compensation practices
follow current labor legislation and regulations. Comparing benefits and
compensation plans, job classifications, and salaries through data and cost
analysis, benchmarking. Coordinate meeting with department head, HR for
transfer, promotions etc. and issue the respective letter to the employee.
Coordinates and arranges exit interview for resigned (voluntary/involuntary)
employees. Collect clearance certificate for resigned employee. Prepare and
forward final settlement calculation to the finance department.

Qualifications:

Our most successful candidates will have:
*
Master of Business Administration in Human Resource Management
* HR certification preferred
* ‎2 - ‎4 years experience
* Experience in healthcare organization preferred