Transaction Processing - Blended

Job Description:
Sutherland is seeking an action-oriented and self-motivated person to join us
as a Collections Consultant. We are a group of forward-thinking and driven
individuals. If you are looking to build a fulfilling career and are confident
you have the skills and experience to help us succeed, we want to work with
you!

Consultants in this role get to:

Be the Point of Contact: Responsible to Manage inbound and outbound calls to
recover from applicable/assigned accounts/costumer.
Define Sutherland Reputation: Delivering an experience to every customer,
meeting Oportun's service standards.
Consistently Deliver: Achieve all agreed KPI 's.
Keep Management Informed: Work pro-actively to ensure potential issues
are escalated appropriately.

Qualifications:
Our most successful candidates will have:
* Advanced English language skills (maintain an English conversation)
* Negotiation Skills
* Collection Skills
* Able to work positively in a fast-paced, changing environment
* Ability to multitask and have excellent organizational skills
* Sees through the eyes of the customer
* Articulate, bright and curious
* Bachelor degree is a plus
* Experience working in a customer-centric environment is a plus
* Experience working in finances related field is a plus
* Experience working in collections is a plus