Member Service Representative (Full-Time) - Alexandria Potomac Yard

؜ - ؜الإسكندرية ؜ -

تفاصيل الوظيفة

YOUR LIFE'S MISSION: POSSIBLE


You have goals, dreams, hobbies and things you’re passionate about.

What’s Important to You Is Important to Us

We’re looking for people who not only want to do meaningful, challenging work,
keep their skills sharp and move ahead, but who also take time for the things
that matter to them—friends, family and passions. And we're looking for team
members who are passionate about our mission—making a difference in military
members' and their families' lives. Together, we can make it happen.

Don’t take our word for it.

* FORTUNE ‎100 Best Companies to Work For®
* Computerworld® Best Places to Work in IT
* FORTUNE® Best Workplaces for Millennials
* Forbes® America’s Best Employers


Basic Purpose


To provide members and prospective members the full range of products and
services offered by Navy Federal Credit Union including depository accounts
such as checking, savings, certificate IRA, revocable trust and estate
accounts; Lending products; and credit/debit cards. To perform moderately
complex platform banking functions under supervision.



  • Candidates who complete an application for the position will be sent a required online assessment to the email address listed in the application. Please be sure to check your spam and junk folders if you do not see the email in your inbox.


Responsibilities



  • Analyze, research and resolve problems and discrepancies related to member accounts/loans

  • Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications

  • Counsel current and prospective members about Navy Federal's products and services

  • Ensure cash and other negotiable instruments are handled properly

  • Identify opportunities to cross service products and increase product penetration

  • Perform platform-banking functions

  • Understand and comply with federal and other regulations relating to financial products and services

  • May assist with Branch Office vault opening, closing and balancing procedures

  • May serve as a Branch Office and/or ATM vault custodian

  • Perform other duties as assigned


Qualifications



  • Ability to work independently and in a team environment

  • Working knowledge of savings and checking products, accounts and services

  • Effective active listening skills to accurately respond to inquiries and account requests

  • Effective organizational, planning and time management skills

  • Effective research, analytical, and problem-solving skills

  • Effective skill building effective relationships through rapport, trust, diplomacy and tact

  • Effective skill exercising initiative and using good judgment to make sound decisions

  • Effective skill maintaining composure in a high production and changing environment

  • Effective skill navigating multiple screens and PC applications and adapting to new technologies

  • Effective skill performing mathematical calculations and working accurately with numbers

  • Effective verbal and written communication skills

  • Desired - Experience in member/customer service preferably in a call center, retail banking or financial institution

  • Desired - Experience in working in a credit union environment


Hours: Available Monday – Saturday: hours based on business needs.


Location: ‎3725-A Richmond Highway, Alexandria, VA ‎22305
* Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.


Equal Employment Opportunity


Navy Federal values, celebrates, and enacts diversity in the workplace. Navy
Federal takes affirmative action to employ and advance in employment qualified
individuals with disabilities, disabled veterans, Armed Forces service medal
veterans, recently separated veterans, and other protected veterans.
EOE/AA/M/F/Veteran/Disability


Disclaimer


Navy Federal reserves the right to fill this role at a higher/lower grade
level based on business need. An assessment may be required to compete for
this position.


Bank Secrecy Act


Remains cognizant of and adheres to Navy Federal policies and procedures, and
regulations pertaining to the Bank Secrecy Act.

ملخص الوظيفة

  • المُعلن : Navy Federal Credit Union
  • تاريخ الإعلان : 11/06/2021
  • نوع العمل : -
  • مستوى الخبرة : -
  • المستوى التعليمي : -
  • مكان العمل : الإسكندرية
  • الراتب : -
  • الهاتف : -

وظائف أخرى مثل هذه الوظيفة

الإسكندرية
18/03/2021

## **YOUR LIFE'S MISSION: POSSIBLE** You have goals, dreams, hobbies and things you’re passionate about. ** What’s Important to You Is Important to Us** We’re looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take t…