Collections Clerk

Deutsche Post DHL (DPDHL) is the logistics provider of the world with over
‎520,000 employees in more than ‎220 countries and territories.
DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road
freight specialist.
We offer standardized transport as well as highly specialized end-to-end
solutions to customers in a wide range of industries globally.

Connecting People. Improving Lives.
Currently, we are seeking a dynamic person to take on the role of
Collections Clerk, based in Kuwait. In this role, the successful
candidate is responsible to
provide day-to-day administrative support with readily available advice for
Credit & Collections, account Receivable activities and tasks to minimize
outstanding and achieve compliance in line with internal and external policies
and standards, regulations and compliance requirements.
If this exciting opportunity interests you and you meet the criteria below,
please read on and apply.

Key Responsibilities
* Provide day-to-day administrative support for Credit & Collections and Account Receivable (OTC) activities and tasks under direct supervision
* Collect, compile and file required data for various collection activities
* Ensure compliance with OTC policy and credit management processes.
* Acts as a relationship builder across internal functions
* Supports compliance to policies, procedures and SOPs for OTC policy
* Appropriate usage of MA!N and timely resolution of all action items
* Timely follow up with customers on ageing debt and performing pre-emptive calls.
* Timely and effective escalation to tower lead where required, providing specific details to enable swift action to be taken.
* Escalation to CSI or key customer contacts on a timely basis
* Review of customer accounts within portfolio to proactively request credit limit amendments, top up payments and issue credit hold warnings.
* Develops and maintains effective working relationships with customers from a finance perspective
* Direct resolution of internal and external disputes/queries

Skills, Qualifications & Experience:
* Minimum of ‎1 year of experience.
* Strong problem-solving mentality.
* Excellent communication skills (verbal and written), fluent in English, Arabic is a plus
* Experience of working with an outsourced team will be an advantage

We offer:
* Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
* Flexible working hours with the possibility of occasionally working from home upon agreement
* Possible further career development
* Competitive salary

Why join DHL Global Forwarding?

We are part of Deutsche Post DHL, the world 's leading logistics provider with
operations in over ‎220 countries. Visit our career site on the web at
https://www.logistics.dhl/us-en/home/careers.html

Our TOP EMPLOYER prestigious certification attests to our best-in-class
efforts to attract and retain talent by fostering a positive work environment
and encouraging personal and professional development among employees. The
development of talented women in our organization will be a focus for us and
an important part of our DGF Strategy ‎2025.

We aspire to become the undisputed leader in our industry, when people think
of forwarding; we want them to think DGF because we have:

• The largest global network with more than ~‎30,000 passionate employees


• The most efficient processes and fastest response times


• The best solutions and best customer service

Our Vision: The Logistics Company for the World.
Our Mission: Excellence. Simply Delivered.
Our Purpose: Connecting People, improving lives.
Our Values: Respect & Results
Our Goals: Employer, Provider, and Investment of Choice, Living
Responsibility

DHL Global Forwarding is an equal opportunity employer. We evaluate qualified
applicants without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, disability, veteran status, and other
legally protected characteristics.