A Spa Receptionist is responsible for greeting and assisting clients to
deliver an excellent Guest and Member experience while ensuring the overall
experience is pleasant and their needs are met.
What will I be doing?
As a Spa Receptionist, you are responsible for greeting and assisting clients
to deliver an excellent Guest and Member experience. A Spa Receptionist will
also be required to manage customer feedback and be an effective sales person.
Specifically, you will be responsible for performing the following tasks to
the highest standards:
* Assist guests and clients in an appropriate and timely manner
* Manage customer feedback effectively to ensure issues or compliments are escalated to enable long-term improvements in products and services
* Ensure client experience is proficient including bookings, payments, and consultation cards
* Adhere to cash handling procedures
* Interact and communicate effectively with clients, members, team members, guests, and management team
* Up-sell with latest departmental incentives
* Report accidents, maintenance issues, or other incidents
* Ensure compliance with all health and safety regulations
What are we looking for?
A Health Club Receptionist serving Hilton brands is always working on behalf
of our Guests and working with other Team Members. To successfully fill this
role, you should maintain the attitude, behaviours, skills, and values that
follow:
* Committed to delivering a high level of customer service
* Excellent grooming standards
It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:
* Excellent attention to detail
* High standards of cleanliness
* Ability to work in a consistently professional and helpful manner
* Previous spa experience
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century, Hilton has offered business and
leisure travelers the finest in accommodations, service, amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its. Our vision "to fill the earth with the light and
warmth of hospitality" unites us as a team to create remarkable hospitality
experiences around the world every day. And, our amazing Team Members are at
the heart of it all!
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