Receptionist - Maternity Leave Cover - 4 months

Description

Job Description

Position Details

Position Title

Receptionist

Department

Administration

Report to (Title):

Direct Reports:

Indirect Reports:

Aspen Heights British School (AHBS) is a truly inclusive school based on the
outskirts of Abu Dhabi. We are proud of our inclusive ethos and our commitment
to ensuring all children are provided with personalised learning experiences
and the proper support to ensure they can make progress in learning in all
areas.

Core Purpose:

The Receptionist is the main contact person for all parents and visitors. They
assist in the successful administration of the school and provide excellent
administrative support and highly confidential secretarial services. The role
requires the incumbent to promote an efficient and excellent service while
maintaining the ethos of the school. The Receptionist is responsible for front
office enquiries and directing people appropriately and efficiently.

Main Responsibilities:
*
Provision of high-quality reception service including the efficient and
courteous management of incoming telephone calls and visitors in line with the
school guidelines
* Communicates with parents regarding all aspects of school life including but not limited to receiving and passing on information, between parents and teachers, calling parents to ascertain reasons for pupils' absence
* Ensures that all visitors sign in and take a visitor badge where necessary.
* Control visitor access to the school
* Assists with all admissions related tasks, including preparations for and assistance at open mornings, taking calls and recording details of enquiries from prospective new families.
* Maintains and updates school information, records and databases.
* Receives, sorts and distributes all packages, deliveries and mail.
* Ensures that the reception area is kept smart and tidy and that noticeboards are kept up-to date
* Ensuring marketing material is replenished daily
* Maintains daily student attendance and communicates with teachers to ensure completion of records.
* Communicates with parents for student attendance on daily basis
* Responds to parents' requests regarding letter requests, access to online student portals, etc.
* Maintain and update all administrative and information systems and processes as required, including retrieving and collating information to ensure delivery of an efficient reception and administrative service
* Deputize for absent colleagues as part of the office administrative team
* Assist with student first aid and welfare matters
* Attend appropriate Professional Development Courses
* Initiate to improve the front office environment
* Assist with Open Days, Prize Giving and other school functions and events
Health and Safety
* Emphasizes the importance of safety in all areas of the curriculum, communicating to the pupils the importance of a responsible attitude towards personal safety, the safety of others and respect for Aspen Heights British School's property and equipment
* Safeguard Aspen students
* Take all necessary and reasonable precautions to protect students, equipment, materials, and facilities
* Assist in implementing all policies and rules governing student life and conduct
* Ensure that, all the necessary health and safety rules and procedures are being followed
* Maintain an awareness of all the health and safety measures to be taken when in school

Communication & Working Relationships

Internal

Staff
Students

External

Parents

Knowledge & Skills

Minimum Educational Qualifications Required for the Role

Bachelors degree

Minimum Years of Experience Required

‎3 years school experience

Language Skills

English is mandatory
Arabic is mandatory

Special Skills and Abilities

Competencies:
* Excellent communication skills and command of the English language, in spoken and written form. Fluency in Arabic essential
* Telephone etiquette training (Added advantage)
* Customer Service Training (Added advantage)
* Willing attitude to be a part of the school team
* Strong sense of professionalism
* Safeguarding and welfare of children
* A collaborative team-player with excellent interpersonal skills
* Behavior management
* Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel)
* Excellent organizational skills and ability to prioritize workload.
* Excellent interpersonal and communication skills, in person, telephone and written
* Excellent Customer Service Skills, with the ability to use discretion, patience, tact and respect for confidentiality.
* Ability to remain calm, composed and flexible within a busy and demanding environment
* Ability to work effectively within a team and on own initiative
* Ability to undertake a wide range of clerical, administrative and general duties
* Must be accurate in recording details and make full use of the Schools Management Systems
* Integrity and confidentiality to be maintained at all times
* Show loyalty and commitment to school
* Smart and presentable
* Ability to deal positively with children, parents and staff
* Enthusiastic, self-motivated and self-initiator
* Willingness to undertake appropriate Professional Development
* Assurance of total confidentiality and discretion
* Willing to work outside the contractual hours - during admission time, leading up to ADEK School Inspection, Parent Teacher's Conference or as deemed necessary by the School Management
Attributes:
* Empathetic listener
* Integrity and confidentiality
* Internationally minded
* Emotional intelligence
* Intercultural awareness, creative
* Flexible and a can-do attitude

Whilst every effort has been made to explain the main duties and
responsibilities of the post, each individual task undertaken may not be
identified.

Employees will be expected to comply with any reasonable request from a
manager to undertake work of a similar level that is not specified in this job
description.

Employees are expected to be courteous to colleagues and provide a welcoming
environment to visitors and telephone callers.

Approvals

Line Manager:

Principal:

Employee:

HR:

The International Schools Partnership

Aspen Heights British School is part of The International Schools Partnership
(ISP).

The International Schools Partnership (ISP) is a growing group of committed
colleagues in financially responsible schools around the world, all of which
aim to be the school of choice in their local area. Learning is at the heart
of everything we do for our pupils, colleagues and parents. We are committed
to getting better, all the time.

ISP was founded by an experienced team of committed educationalists and
commercial operators who have worked together over many years. Our growing
group of private schools located in the UK, the USA, Europe, Costa Rica,
Chile, Colombia, Ecuador, the United Arab Emirates, Qatar, Malaysia, Mexico
and Peru educate children and pupils from ‎2-‎18 years of age. We have now
expanded to ‎45 schools delivering multiple curricula and building on local
brands and reputations with around ‎45,000 pupils and ‎7,000 staff located
across the globe.

We believe that successful schools are the ones that put learning at the heart
of everything they do, always aiming to create rounded individuals that are
able to forge successful careers and lives in a rapidly changing world. Our
goal is to enable our schools as the leading school of choice in their local
area. We are a truly international group working in different cultures and
speaking different languages. We work across countries and cultures, too, by
working with each other and with other schools and communities. At ISP we
continue to engage with schools around the world who are interested in
becoming part of our global group of schools and look forward to welcoming
more pupils and staff to the group.

All our schools:
* Help children and pupils learn to levels that amaze them.
* Inspire children and pupils to be successful now and equip them to be successful later.
* Are truly international, working in partnerships within and across regions, cultures and languages.
* Aim to be the schools of choice for children, pupils and their families, wherever we are.

Aspen Heights British School is committed to safeguarding and promoting the
welfare of children and young people and expect all staff and volunteers to
share this commitment. All shortlisted candidates and post holders are subject
to appropriate International Criminal and Child Protection Background Checks
or equivalent, covering the previous ‎10 years of employment history. Aspen
Heights British School recruit teachers in several ways including direct
application to the school and through international teacher recruitment
agencies and organizations.

Human Resources Office

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Job Description

Version date: February ‎2021