AUH - UKVI AO Admin/Entry Clearance Assistant

Job Description (Roles and Responsibilities)
The British Embassy Abu Dhabi has vacancies for AO Admin Entry Clearance
Assistants under UK Visas and Immigration (UKVI). This is for a fixed-term
contract for (‎6) six months until 31st October ‎2023.
The jobholders will undertake a range of tasks in connection with the
processing of visa applications. We are looking for flexible people, who work
well in a busy environment. It is extremely important that jobholders are
adaptable and show a willingness to undertake a variety of tasks operating to
challenging targets.
Duties and responsibilities:
The Streaming Team is responsible for a variety of support functions,
which assist the wider visa section in the efficient processing of visa
applications. This includes data entry, general administrative support, and
assisting with the allocation of work. Streaming is the routing of work based
on the wider operation and is critical to the efficiency of the operation. It
is imperative the post holder sends the information to the correct place. A
standard Operating Mandate is in place, which the post holder will be required
to follow when undertaking the activities described below.
Typical tasks include:
* Accurately entering data, including the amendment of biographical data as necessary.
* Linking and streaming applications according to risk data. The post holder will base decisions on a range of factors including workflow, location, age etc.
* The post holder will make decisions on what information they input into the system. They are also responsible for error identification and correction.
* Contacting applicants when additional evidence is needed in order to complete processing
* Assisting the management team and the wider Decision-Making Centre as required
* Monitoring and reporting the operational position.
* Complete administrative duties within the Special Handling Unit including facilitation of special applications and addressing queries/complaints.
* Mentoring/Line Management.
* Training and induction schedules for each mentee.
* Leave management.
* First point of contact for work related issues.
* Performance monitoring and reporting.
The Enrichment Team completes checks on applications and helps Entry
Clearance Officers to make more informed visa decisions.
Typical tasks include:
* Undertaking document verification checks.
* The post holder will decide which documents to enrich and whether they can verify the information they are enriching, i.e. deciding whether is it inconclusive or false.
* The post holder will be required to decide whether they have sufficient information, if they don 't they will need to go online and source further details to check the veracity of the information provided
* Carrying out telephone enquiries
* Performing interpretation during visa interviews as necessary.
* Performing other enrichment activity to support decision makers.
Visa Writers are responsible for the printing and dispatch of visas.
Typical tasks include:
* Checking computer records to ensure accuracy before printing, e.g. checking the quality of endorsement codes and vignettes.
* The post holder will be responsible for prioritising their workflow taking account of whether a case is PV or SPV.
* Liaising with colleagues and management upon identifying any problems
* Following the correct procedures for the issuing, revocation or cancellation of UK visas
* Supporting management and other teams as required
* Printing and dispatch of vignettes as required for the post holder 's current DMC or other DMCs as required. Ensuring vignettes are dispatched within set deadlines.
* Problem solving any hardware errors they encounter.
The above list is not exhaustive, and the job holder will be required to be
flexible and take on other ad hoc tasks as required, including participating
in the Embassy emergency planning and any response to a crisis.
Key Behaviours required:
* Delivering at Pace - Take responsibility for delivering timely and quality results with focus and drive.
* Working Together - Form effective partnerships and relationships with people both internally and externally, from a range of diverse backgrounds, sharing information, resources and support.
* Making Effective Decisions - Use evidence and knowledge to support accurate, expert decisions and advice. Carefully consider alternative options, implications and risks of decisions.
Eligibility:
* Applications will only be considered from those who are currently in the UAE.
* Applicants must be available in a full-time capacity to work on site at the British Embassy Abu Dhabi - these are not part time positions or available for remote working.
Essential qualifications, skills and experience
* Evidence of working effectively against demanding targets.
* Evidence of using your initiative for problem solving.
* A strong communicator with excellent spoken and written English. Ability to express ideas and messages clearly and concisely.
* Good working knowledge and previous experience of IT, including Microsoft Office applications (Teams, Word, Excel, Outlook)
Desirable qualifications, skills and experience
* Work experience in a similar environment or a similar role may be an advantage.
Required behaviours
Making Effective Decisions, Delivering at Pace, Working Together
Application deadline Application deadline - day Application deadline - month
Application deadline - year
‎2 March ‎2023
Grade
Administrative Officer (AO)
Type of Position
Fixed Term, Full-time
Working hours per week
‎35
Duration of Post
‎6 months
Region
Middle East & North Africa
Country/Territory
United Arab Emirates
Location (City)
Abu Dhabi
Type of Post
British Embassy
Number of vacancies
‎15
Salary Currency
AED
Salary
‎11,736
Start Date Start Date - day Start Date - month Start Date - year
‎1 April ‎2023
End Date End Date - day End Date - month End Date - year
‎31 October ‎2023
Other benefits and conditions of employment
Working hours and remuneration:
The Embassy aims to offer an attractive working environment and remuneration
package for this role, which includes ‎25 days of leave per annum (calculated
pro-rata).
Salary is at AED ‎11,736 per month.
There are no other allowances payable as part of this package. No
accommodation and relocation expenses are payable in connection with this
position.
The Embassy is open from Monday to Friday, from ‎07:30 to ‎18:00. Normal weekly
working hours are thirty-five (‎35) hours per week, net of breaks.
The successful candidate will be required to transfer their visa under the
Embassy's sponsorship.

Additional information
How to apply:
Interested candidates must attach the following in their online application
form:
* an updated Curriculum Vitae (CV)
* a covering letter/ motivation essay stating how you meet the requirements of the role, and
* example(s) in the relevant sections in the online application form of how you meet the key behaviours and skills required.
Applications that do not include this information will not be considered.
Closing date for applications is at ‎23:55 (local time) on 2nd March ‎2023
Applications received after the stated deadline will not be considered.
Process:
The recruitment process, including security clearance, is expected to take
around one month. You may experience some delay in the progress of this
recruitment campaign, and we are working hard to minimise any disruption.
Due to the large number of applications, we receive, only those shortlisted
for the next step of the recruitment process will be contacted.
The start date mentioned in the job advert is a tentative start date and the
successful candidate will be required to undergo security vetting procedures.
Any offer of employment will be subject to the candidate achieving suitable
clearances.
Appointable candidates who were unsuccessful may be placed on a 'reserve
list'. If during the reserve period of ‎6 months the same or a largely similar
role becomes available, that role may be offered to the second or subsequent
candidate".
The British Embassy Abu Dhabi is an equal opportunities employer, dedicated
to inclusivity, a diverse workforce and valuing difference.
Please be aware that you will only be able to apply to vacancies for Country
Based Staff roles with the British Government through this official tal.net
site (operated by Oleeo). Jobs may be advertised on third party websites,
however our adverts will always link back to the official tal.net site. If you
complete and send an application through any other site, we will not receive
it.