Title Guest Ambasador

؜ - ؜أبو ظبي ؜ -

تفاصيل الوظيفة

ID
‎2023-‎1359
Category
Patient Access Services
Asset : Name
Danat Al Emarat
Location : Name
Abu Dhabi


Overview


Reporting to the manager, Patient experience, the Guest Ambassador performs
all duties related to the preregistration, registration, scheduling, patient
identification, cash collections and insurance eligibility. This role provides
"front-door" customer service to patients when they present physically to the
service areas as well as over the phone. Guest Ambassador communicate directly
with patients and families, physicians, nurses, and are responsible for
ensuring the hospital maintains compliance where applicable with the
Department of Health (DOH), Dubai Health Authority (DHA), and Joint Commission
International (JCI) standards. Ensures adherence to all customer satisfaction
indicators to ensure service excellence and ultimately increase in Mubadala
Health's Likelihood to Recommend and Net Promoters Score


Responsibilities



  • Greets and welcomes patients

  • Performs positive identification of patients upon arrival

  • Prints and places wristbands on patients when applicable

  • Obtains insurance card and demographic information and inputs information into Electronic Medical Records (EMR)

  • Secure all signatures necessary for treatments e.g., General Consent forms

  • Provides a copy of the Patient and Family Rights and Responsibilities to patients when a General Consent needs to be signed.

  • Performs accurate registration using thorough interview technique to ensure that information is ‎100% complete and accurate.

  • Performs insurance eligibility and verification

  • Validates scheduled procedures and patient's out of pocket responsibility

  • Validates Emirates ID and performs patient identification

  • Identifies and routes unauthorized procedures to Insurance officer

  • Ensures that all compliance requirements have been met, and the registration is properly created and/or updated to enhance the claims submission process

  • Exercises top-notch desirable customer service demeanor and professionalism in all communication, duties


Qualifications



  • ‎2+ years of similar experience

  • Bachelor's degree can substitute for ‎2 years of experience

ملخص الوظيفة

  • المُعلن : National Reference Laboratory
  • تاريخ الإعلان : 24/01/2023
  • نوع العمل : -
  • مستوى الخبرة : -
  • المستوى التعليمي : -
  • مكان العمل : أبو ظبي
  • الراتب : -
  • الهاتف : -

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Language: English