Customer Service Officer

Majid Al Futtaim Entertainment invites you to join us in our quest to create
great moments for everyone, everyday! We are the leading shopping mall,
residential communities, retail and leisure pioneer across the Middle East,
Africa and Asia, serving over ‎560 million visitors a year. For the past two
decades, we have shaped the consumer landscape across the region, transforming
the way people shop, live and play, while maintaining a strong sustainability
track record and the largest mall in the world to attain LEED Gold EBOM
Certification. We have over ‎40,000 team members in ‎15 international markets
representing over ‎100 nationalities - all keeping the customer at the heart of
everything we do. If you enjoy being BOLD, PASSIONATE and TOGETHER, then Majid
Al Futtaim is the destination for you.
Reporting to : Operations Associate Manager
Location : UAE
Job Purpose:

To ensure the smooth functioning of the Customer Service Centre and
Information Desk, party rooms and assist the Marketing Department when needed.

Job Details - Key Responsibilities and Accountabilities:

• Follow all policies and procedures as outlined in the Guest Services SOP.


• Deliver exceptional customer service at all times.


• Ensure proficient up to date knowledge of Ski products, promotions and services.


• Selling tickets at any location within Ski .


• Full detailed understanding of the ticketing and call center systems.


• To attend primary cash work and perform self-audit balance.


• Perform suggestive selling (up-selling strategy) and advise and assist guests with sales and bookings.


• Conduct tours of Ski for tour groups and international visitors.


• Assist in coordinating parties and events in the party rooms.


• Handle guest complaints and queries.


• Keep your workplace safe, clean and presentable at all times.


• Perform general clerical tasks.


• Ensure you remain presentable, shaved, well-groomed and in full uniform at all times during working hours.


• Perform any other reasonable tasks as requested by your direct Manager / Duty Manager.

Other Context (if applicable):

• Should be pleasant, presentable, helpful and capable of answering questions regarding promotions, Birthday parties and general use.


• Should have an attitude of positive behavior and commercial focus.

Personal Characteristics and Required Background:

Skillset (job specific technical skills and behavioral competencies needed)
* Good communication and inter personal skills.

Minimum experience
* ‎2 years' experience as a Customer Relation Representative.
* Good knowledge in high standard customer service
* Must have the ability to follow verbal and written communications and; communicate effectively with public and coworkers in a professional and courteous manner.

Minimum Qualifications/education
* High School Graduate, fluent in English language