Sales Assistant

MAIN PURPOSE OF THE ROLE:

PANDORA UAE is currently seeking a pro-active and results driven Sales
Assistant to join the store team in UAE.
The Sales Associate is responsible for offering excellent customer service,
optimising the shopping experience as well as proactively contributing to the
achievement and exceeding the sales targets (quantitative and qualitative,
individual and team).

KEY ACCOUNTABILITIES:

Sales
* Participate proactively and effectively in sales activities, providing hospitality to customers through a consultative approach and using the tools and channels made available from time to time by the company (online and offline).
* Always be ready to give every customer that walks in a best retail experience by personalising their shopping experience.
* Ensure a continuous high level of product knowledge including target groups, the product range, customisation and selling arguments
* Assist in planning and implementing needed marketing activities according to overall marketing plan to ensure continuous flow of traffic
* Actively contribute to achieving and exceeding sales performance with respect to shared objectives. It maintains high and constant standards of customer service and ensures the correct flow of after-sales service communication (online and offline).
Workspace Organisation
* Participate in the organisation of the store, making sure that the store, the back office or other workspace and the stock are always clean and tidy.
* Check the delivered goods, system them and display them.
* Participate in stock control and internal inventory.
* Ensure a continuous update and styling of the showroom to optimise sales, space management and the presentation of the product range according to the visual/ Marketing guidelines
General
* Provides support and personally manages all issues relating to customer service for online and offline sales, in an available and professional manner, in particular: complaints, returns, withdrawals, assortment, individual orders, management of shipments and payments, methods of accessing services, promotional campaigns, after-sales service etc.
* Keeps confidential information confidential, in particular with respect to: sensitive data relating to the company and customers.
* Comply with workplace regulations, procedures, and internal policies (hours, rest periods, holidays, behaviour, etc.) and with regulations relating to safety in the workplace.

PROFESSIONAL QUALIFICATIONS AND TECHNICAL SKILLS:

• At least ‎1 year of experience in the role in reference companies in the fast fashion, perfumery or accessories sector.


• Good oral and written communication skills in English


• Good eye for details


• Problem-solving mindset


• Multitasking and flexible

PERSONAL SKILLS:

• Cross Cultural understanding


• Excellent management of interpersonal relationships.


• Excellent ability to communicate in an open, transparent and constructive way and to interact with people at different company levels.


• Excellent active listening.


• Excellent service orientation, ability to create an excellent relationship with the customer and to understand their needs / expectations.


• Passion for work and for the product.


• Result orientation.


• Problem-solving and a curious and proactive approach in the search for alternative solutions.


• Ability to work in a team, availability, support and respect towards colleagues and managers.


• Flexibility and adaptability.
  Category: Retail
  Country/Region: UAE
  City: Dubai

OUR VALUES

Everything we do is made possible by our ‎27,000 employees that each play a big
part in giving a voice to people's loves.
We cover all steps of creating and selling jewellery, and we bring together
the best people across disciplines ranging from innovation and craftsmanship
to retail and technology. This international fusion of minds and professions
is joined in one global organisation, where we encourage initiative and
leadership.
We continuously strive to create an inclusive and open brand with a culture
benefiting from a diverse group of high performing people. As a collection of
individuals we bring our unique personal story, knowledge and capabilities.
We are all ambassadors for our brand, and together we make up the Pandora
community.
Inclusivity and diversity are essential parts of the Pandora brand. Our
strategy aims to secure an inclusive workplace for all employees, gender
parity in leadership and reflect societal diversity in our customer
engagement.

BENEFITS

Pandora takes great pride in treating our employees well. We go to great
lengths to make sure that no effort or contribution goes unnoticed, and we
offer a wide range of opportunities and benefits to ensure that our employees
feel valued, supported and cared for. How your individual plan is put together
depends on where in Pandora you work.
Rewards and recognition
Day-to-day, on-the-job development is essential for any brand. We pay
attention to effort and outside-the-box thinking. We reward initiative with
development. Results with responsibility. And drive with freedom.
Competitive compensation
Pandora offers competitive compensation packages and, depending on where in
the organisation you work, performance-based bonuses. Pandora has dedicated
resources working full time to ensure highly competitive compensation and
benefit offerings to our employees.
Work life balance
Pandora works hard to maintain a fulfilling, sustainable work-life balance
throughout our organisation. We work hard, but we know that to stay
innovative, we need to take breaks from work and invest in our lives beyond
the office, store or production space. From paid time off to paid
maternity/paternity/adoption leave - each region offers attractive benefits
to help our people shine.