Sales Support Officer / Digital Content Editor

Synopsis
Provide comprehensive sales & marketing support to the Etihad Hub, SuperSeller
and BusineConnect program. Be responsible for all aspects of digital content
being published into the digital CMS from conception, through publication to
retrospective and review.
Accountabilities
* Advanced use of AEM (adobe experience manager) CMS software for content editing
* Be the first of contact for the website changes, tasked with updating the platform accordingly as per business request
* Publishing and editing new and exciting content collaboratively with wider business stakeholders such as marketing, sales, revenue management and policy management team.
* Work with UX & UI designers in developing new components and optimizing existing journeys.
* Working closely with QA team to ensure all website changes and updates are signed-off and launched on time
* Audit existing content, propose process improvements and create new web pages.
* Provide troubleshooting expertise and response to user enquires via e-mail exchange
* Deal with day- to-day problem arising from both loyalty programs and liaising with internal departments (Etihad Guest, DT&I, Global Sales) and program manager to resolve issues.
* Oversee user and data access including online enrollment, business permit verifications and account reactivation due to account suspension.
* Managing multiple request simultaneously that contain a variety complexities and resolution period i.e fraud prevention investigation, platform and technical issues

Education & Experience
* Minimum Bachelor degree / Diploma
* Minimum ‎3 years' experience in airline or travel agency experience with focus on sales support / analysis.
* Minimum ‎1 year experience working with digital online content using a content management system (CMS) tool, preferably Adobe experience manager (AEM)
* Minimum ‎2 years' experience in CRM and loyalty program, preferably in ASP and Comarch
* A good technical mind and general understanding of HTML, CSS & XML
* A proven track record of delivering against SLAs (on time project execution, within budget etc)

About Etihad Airways
Etihad Airways, the national airline of the UAE, was formed in ‎2003 and
quickly went on to become one of the world's leading airlines. From its home
in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle
East, Africa, Europe, Asia, Australia and North America. Together with
Etihad's codeshare partners, Etihad's network offers access to hundreds of
international destinations. In recent years, Etihad has received numerous
awards for its superior service and products, cargo offering, loyalty
programme and more. Etihad is recognised as one of the world's leading
airlines in response to COVID-‎19 and was the first airline in the world to
fully vaccinate its crew on board.
Etihad sees tackling the climate crisis as the most important issue of our
time, and through strategic partnerships with major global aviation brands and
OEMs, Etihad is relentless in its pursuit of industry decarbonisation.
To learn more, visit etihad.com
COVID-‎19 UPDATE: The health and safety of our communities--including our
employees and our candidates remains our top priority. From a recruiting
perspective we are continuing to identify people for roles with Etihad in
anticipation we will be able to hire, however the process may take longer
because we are using more virtual recruiting techniques, and start dates may
be delayed because of guidance from the governments in the countries we
operate in. We appreciate your understanding and flexibility, Stay safe and
healthy.