Assistant Front Desk Manager - Marriott Al Forsan

Job Number ‎22134616
Job Category Rooms & Guest Services Operations
Location Marriott Hotel Al Forsan Abu Dhabi, Al Forsan International
Sports Resort, Abu Dhabi, United Arab Emirates, United Arab Emirates VIEW ON
MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

POSITION SUMMARY

Inspect public areas/bathrooms, restaurants, fitness center, pool area,
offices and services areas after being cleaned by Housekeeper to ensure
quality standards are met. Complete ‎5-‎10 Housekeeping inspections a week.
Arrange turndown for VIP's/any package inclusive rates, etc. Maintain
procedures for lost and found; ensure all items are turned in and log is
updated after every shift daily. Communicate additions or changes to the
assignment sheets to staff (e.g., Housekeeping) as they arise throughout the
shift. Monitor the notations in MARSHA and clear all exceptions. Keep records
of Marriott Rewards enrollments and Front Office Incentive programs. Review
and maintain all Market Rate Codes annually. Complete designated cashier and
closing reports in the computer system. Review shift logs/daily memo books and
document pertinent information in logbooks. Contact appropriate individual or
department (e.g., Bellperson, Housekeeping) as necessary to resolve guest
call, request, or problem. Process all guest check-ins by confirming
reservations in computer system, verifying guest identity, requesting form of
payment, assigning room, and activating and issuing room key. Sell a
room/accommodation to guests without reservations based on availability.
Ensure rates match market codes and that any exceptions are documented. Ensure
checks that come from outlets (e.g., Health Club, Retail Shop) are scanned and
charged to room.

Assist management in hiring, training, evaluating, counseling, disciplining,
motivating and coaching employees; serve as a role model and first point of
contact of the Guarantee of Fair Treatment/Open Door Policy process. Report
accidents, injuries, and unsafe work conditions to manager; complete safety
training and certifications. Follow company policies and procedures; ensure
uniform and personal appearance are clean and professional; maintain
confidentiality of proprietary information; protect company assets. Welcome
and acknowledge all guests according to company standards; anticipate and
address guests' service needs; assist individuals with disabilities; thank
guests with genuine appreciation. Speak with others using clear and
professional language; answer telephones using appropriate etiquette. Develop
and maintain positive working relationships with others. Ensure adherence to
quality expectations and standards. Stand, sit, or walk for an extended period
of time or for an entire work shift. Move, lift, carry, push, pull, and place
objects weighing less than or equal to ‎25 pounds without assistance. Perform
other reasonable job duties as requested.

Marriott International is an equal opportunity employer. We believe in hiring
a diverse workforce and sustaining an inclusive, people-first culture. We are
committed to non-discrimination on any protected basis, such as disability and
veteran status, or any other basis covered under applicable law.

Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.

Marriott Hotels , Marriott International's flagship brand with more than
‎500 global locations, is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels, you will help keep this
promise by delivering premium choices, sophisticated style, and well-crafted
details. With your skills and imagination, together we will innovate and
reinvent the future of travel.

JW Marriott is part of Marriott International's luxury portfolio and
consists of more than ‎80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you're happy, our guests will be happy. It's as simple as
that. Our hotels offer a work experience unlike any other, where you'll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training, development, recognition and
most importantly, a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That's The JW Treatment™.